Senior Medical Receptionist

Trinity Health•Troy, NY

14d•$19 - $24•Onsite

About The Position

The Senior Registration Associate (Medical Receptionist) supports the efficient, service-oriented operation of a medical practice at Samaritan Hospital in Troy. The role performs and coordinates clerical and front-end revenue-cycle functions, including scheduling, registration, check-in and check-out, charge entry and claims, and end-of-day processes. It also handles document processing, scanning, and inbox monitoring. The position works with patients, providers, clinical staff, and colleagues to support quality patient care and follows St. Peter’s Health Partners Medical Associates’ mission and core values. The senior associate helps coordinate the team’s daily work and staffing, mentors colleagues, and supports patient access and the smooth flow of appointments. The schedule is Monday through Friday during office hours, on the day shift.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Coordinate front-end functions to support revenue-cycle metrics, practice workflows, and service standards.
Ensure team work is distributed appropriately to meet daily schedules.
Display leadership qualities, mentor colleagues, and serve as a role model.
Coordinate daily staffing needs with office and float pool managers.
Schedule patient appointments to maximize access, including follow-up appointments and ancillary or diagnostic tests.
Handle incoming calls and direct them appropriately.
Register patients and obtain consent forms and demographic information.
Collect applicable co-payments, document collected funds, and generate receipts.
Liaise between patients and clinical staff, monitor delays, and inform patients.
Obtain pre-authorizations for diagnostic testing and referrals for specialist visits as assigned.
Enter charges accurately in accordance with office policies and procedures.
Process information daily for electronic filing in the Electronic Medical Record, following parsing standards.
Maintain patient confidentiality and comply with HIPAA regulations.
Work cooperatively with team members to support quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.
Perform general clerical duties, including document processing, scanning, and inbox monitoring.