Senior Medical Receptionist

Trinity Health•Troy, NY

12d•Onsite

About The Position

The Senior Registration Associate (Medical Receptionist) works in the Sleep Lab at Samaritan Hospital in Troy. This role performs and coordinates clerical duties that support the efficient, service-oriented operation of a medical practice, while carrying out responsibilities in a courteous and professional manner consistent with the mission and core values of St. Peter’s Health Partners Medical Associates. The position coordinates front-end revenue-cycle and practice workflows, including scheduling, registration, check-in and check-out, charge entry and claims, end-of-day processes, document processing, scanning, and inbox monitoring. It also helps coordinate team workloads and daily staffing, mentors colleagues, and supports patient access and service. The role requires maintaining patient confidentiality and complying with HIPAA regulations. The schedule is Monday through Friday during office hours. The stated pay range is $18.50–$23.90 per hour; pay depends on experience, skills, education, and location. An associate’s degree is preferred, while a high school diploma or equivalent is required.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Coordinate clerical duties to support efficient, service-oriented medical practice operations.
Perform and coordinate scheduling, registration, check-in, check-out, charge entry and claims, end-of-day processes, document processing, scanning, and inbox monitoring.
Ensure work is distributed across the team to meet daily schedules and established revenue-cycle metrics and workflows.
Display leadership qualities and coordinate daily staffing needs with office and float pool managers.
Mentor and serve as a role model for colleagues.
Schedule patient appointments to maximize patient access.
Handle incoming calls and direct them appropriately.
Register patients and obtain consent forms and demographic information.
Collect applicable copayments at check-in or check-out, document collected payments, and generate receipts.
Liaise between patients and clinical staff, monitor delays, and inform patients about them.
Schedule follow-up appointments at check-out, including ancillary services and diagnostic tests.
Obtain pre-authorizations for diagnostic testing and referrals for specialist office visits, as assigned.
Pass charges accurately and consistently according to office policies and procedures.
Parse information daily and electronically file it into the Electronic Medical Record in accordance with expected standards.
Maintain patient confidentiality and comply with HIPAA regulations.
Work cooperatively with team members to support quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.