Senior Medical Receptionist

Trinity Health•Albany, NY

19d•Onsite

About The Position

St. Peter's Health Partners is hiring a full-time Senior Registration Associate in Albany, located at 319 S. Manning Blvd. The role is responsible for performing and coordinating clerical duties to support the efficient, service-oriented operation of a medical practice. The Senior Registration Associate performs all duties courteously and professionally, consistent with the mission and core values of St. Peter’s Health Partners Medical Associates. The position coordinates front-end functions to meet revenue-cycle metrics and practice workflows, including scheduling and registration, check-in and check-out, charge entry and claims, end-of-day processes, document processing, scanning, and inbox monitoring. It also supports team operations through work coordination, leadership, mentoring, and daily staffing coordination. The schedule is Monday through Friday during office hours. The organization highlights an orientation program, tuition allowance, and career development opportunities. Pay is listed as $18.50–$23.90 per hour, based on experience, skills, and education; the range may vary by location. St. Peter’s Health Partners states its commitment to dignity, inclusion, compassionate person-centered care, and equal employment opportunity.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Perform and coordinate clerical duties for efficient, service-oriented medical practice operations.
Coordinate front-end functions, including scheduling and registration, check-in, check-out, charge entry and claims, and end-of-day processes.
Perform document processing, scanning, and inbox monitoring.
Ensure the team’s work distribution is sufficient to meet daily schedules.
Display leadership qualities and serve as a mentor and role model to colleagues.
Manage daily staffing needs in coordination with office and float pool managers.
Schedule patient appointments to maximize patient access and handle and appropriately direct incoming calls.
Register patients and obtain required consent forms and demographic information.
Collect applicable co-payments, document collected amounts, and generate receipts.
Act as a liaison between patients and clinical staff, monitor delays, and inform patients about them.
Schedule follow-up appointments at check-out, including ancillary services and diagnostic tests.
Obtain pre-authorizations for diagnostic testing and referrals for specialist office visits as assigned.
Pass charges accurately and consistently according to office policies and procedures.
Parse information daily for electronic filing in the Electronic Medical Record and meet accuracy standards.
Maintain patient confidentiality and comply with HIPAA regulations.
Work cooperatively with team members to support quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.