Senior Medical Receptionist

Trinity Health•Albany, NY

20d•$19 - $24•Onsite

About The Position

The Senior Registration Associate coordinates and performs clerical duties that support the efficient, service-oriented operation of a medical practice. The role performs front-end revenue-cycle functions, including scheduling and registration, check-in and check-out, charge entry and claims, and end-of-day processes, along with document processing, scanning, and inbox monitoring. The position is located at 319 S. Manning Blvd. in Albany and operates Monday through Friday during office hours. The Senior Registration Associate is expected to perform all duties courteously and professionally in keeping with St. Peter’s Health Partners Medical Associates’ mission and core values.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated ability to manage multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Coordinate front-end functions to support established revenue-cycle metrics, standards, and practice workflows.
Ensure work is distributed across the team to meet daily schedules.
Display leadership, mentor colleagues, and serve as a role model.
Coordinate daily staffing needs with office and float pool managers.
Schedule patient appointments to maximize patient access.
Handle incoming calls and direct them appropriately.
Register patients and obtain consent forms and demographic information.
Collect applicable co-pays, document payments, and provide patient receipts.
Liaise between patients and clinical staff, monitor delays, and inform patients.
Schedule follow-up appointments at check-out, including ancillary services and diagnostic tests.
Obtain pre-authorizations for diagnostic testing and referrals for specialist visits as assigned.
Enter charges accurately and consistently according to office policies and procedures.
Parse information daily for electronic filing in the Electronic Medical Record, meeting accuracy and compliance standards.
Maintain patient confidentiality and comply with HIPAA regulations.
Work cooperatively with team members to support quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.
Perform general clerical duties, including document processing, scanning, inbox monitoring, and end-of-day processes.