Senior Medical Receptionist- Troy Internal Medicine

Trinity Health•Troy, MI

About The Position

The Senior Registration Associate coordinates and performs clerical duties that support the efficient, service-oriented operation of Troy Internal Medicine. The role performs front-end revenue-cycle functions, including scheduling and registration, patient check-in and check-out, charge entry and claims, and end-of-day processes, as well as document processing, scanning, and inbox monitoring. It also helps coordinate the team’s daily work and staffing, mentors colleagues, and supports patient access and service. The position is full-time, day shift, at 147 Hoosick St, Troy, NY, with office hours Monday through Friday.

Requirements

Strong leadership skills.
High school diploma or equivalent required.
Proficiency with Microsoft Office products and other computer applications.
Demonstrated experience delivering successful customer service.
Demonstrated experience handling multiple priorities in a deadline-driven environment.
Ability to manage difficult customers respectfully and without confrontation.
Ability to lift 25 lbs.

Nice To Haves

Associate’s degree preferred.
Previous medical office experience preferred.

Responsibilities

Perform and coordinate front-end functions to meet revenue-cycle metrics, practice workflows, and service standards.
Coordinate distribution of work across the team to meet daily schedules.
Manage daily staffing needs in coordination with office and float pool managers.
Demonstrate leadership and serve as a mentor and role model to colleagues.
Schedule patient appointments to maximize patient access.
Handle incoming calls and direct them appropriately.
Register patients and obtain required consent forms and demographic information.
Collect applicable co-pays at check-in or check-out, document payments, and provide patient receipts.
Act as a liaison between patients and clinical staff, monitor delays, and inform patients.
Schedule follow-up appointments and ancillary or diagnostic tests at check-out.
Obtain pre-authorizations for diagnostic testing and referrals for specialist visits as assigned.
Enter charges accurately and in accordance with office policies and procedures.
Parse and electronically file information into the Electronic Medical Record in compliance with expected standards.
Maintain patient confidentiality and adhere to HIPAA regulations.
Work cooperatively with team members to support quality patient care.
Communicate respectfully and effectively with providers, clinical staff, colleagues, managers, and others.
Cross-cover other areas as needed.
Perform general clerical duties, including document processing, scanning, and inbox monitoring.