Medical Assistant, Internal Medicine

Sutter Health•Los Gatos, CA

About The Position

Provides clinical and clerical support to providers and patient-care teams by performing back-office and patient-related tasks that support high-quality care. Helps maintain smooth patient flow and departmental workflows and assists the patient-care team in implementing the medical plan of care. Uses education, technical competence, and patient-interaction skills to gain the confidence and cooperation of patients, their families or support groups, and other healthcare providers. Performs all duties under the direction of a clinician. The listed accountabilities, requirements, and qualifications are not exhaustive; management may revise the description or assign other tasks as circumstances change.

Requirements

  • High school diploma or GED.
  • Graduate of a Medical Assistant program; diploma must be presented within 90 days.
  • Completion of a 160-hour Medical Assistant externship.
  • BLS—Basic Life Support Healthcare Provider certification.
  • One year of recent relevant experience.
  • General knowledge of medical procedures, views, and equipment.
  • Basic understanding of human anatomy, physiology, pathology, and medical terminology.
  • Competence and validation in basic Medical Assisting skills, including taking vital signs, preparing patients for examinations, and administering injections.
  • Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
  • Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
  • Time-management and organizational skills, including prioritizing assignments and working within standardized procedures and scientific methods to meet objectives and deadlines.
  • General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, and Outlook) and electronic health records (EHR).
  • Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
  • Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
  • Ability to build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Responsibilities

  • Provide clinical and clerical support to providers and members of patient-care teams.
  • Perform back-office and patient-related tasks supporting the delivery of high-quality patient care.
  • Help ensure smooth patient and workflow within the department.
  • Assist the patient-care team in implementing the medical plan of care.
  • Build patient confidence and cooperation through education, technical competence, and patient-interaction skills.
  • Perform duties under the direction of a clinician.

Benefits

  • Eligible positions include a comprehensive benefits package as part of Sutter Health’s total rewards program.
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