Medical Receptionist - Internal Medicine

Best Care•Omaha, NE

1d•Onsite

About The Position

The Medical Receptionist works at Methodist Physicians Clinic - Regency in Omaha, Nebraska. The role communicates with patients, doctors, nurses, and other employees regarding schedules, charts, insurance issues, and other concerns, and greets and registers patients when they arrive at the clinic. The schedule is Monday through Friday, 7:30 a.m. to 4 p.m. The receptionist registers patients and verifies their demographic and insurance information, assists and directs patients, handles telephone calls and appointment scheduling, and prepares records for office visits by reviewing electronic medical records and chart contents. The role also responds to insurance inquiries, assists with referrals, completes paperwork, processes written communications and documents, and provides care appropriate to each patient's age to support understanding and comfort. Nebraska Methodist Health System describes its culture as focused on exceptional care for the communities it serves and the people it employs. The organization offers competitive pay, benefits, and a work environment where employees are valued.

Requirements

High school diploma or GED.
Strong verbal communication skills for interacting positively with staff and customers in person and by telephone.
Ability to operate a computer, including a mouse and keyboard, and navigate scheduling, registration, and patient-care applications.
Ability to follow written and verbal instructions.
Ability to work in a diverse healthcare environment with varied customer expectations.
Ability to work as part of a team.
Ability to maintain the confidentiality of patient information.
Ability to read, write, and comprehend written reports and documents.
Ability to manage multiple tasks simultaneously and efficiently.

Nice To Haves

Six months of previous customer service experience.
American Heart Association Basic Life Support (BLS) certification (listed as preferred for Papillion PT).

Responsibilities

Register patients for appointments by collecting and verifying demographics, insurance information, and other essential information.
Greet, direct, and assist patients with questions in a prompt and polite manner.
Answer telephone calls, schedule appointments, take messages, direct calls, and handle other patient matters according to policies and procedures.
Prepare records for office visits by reviewing electronic medical records and chart contents.
Respond to insurance inquiries, assist with referrals, and complete paperwork so exam charges can be submitted to insurance promptly.
Process and distribute forms, letters, mail, and other written communications accurately.
Provide care appropriate to the age of each patient to support understanding and comfort with treatment.