Senior Medical Assistant - Pacific Heart - Santa Monica

Cedars-Sinai•Santa Monica, CA

21h•$25 - $39

About The Position

The Senior Medical Assistant supports patient relations and clinical and administrative operations in an outpatient specialty-care setting. The role verifies patient information, confirms visit purposes, prepares patients for examinations, performs preliminary physical tests, records vital signs and patient history, and supports appointment scheduling and the maintenance of patient demographic and insurance information. The position follows departmental standard work with minimal supervision and requires the ability to work across more than one specialty area. The Senior Medical Assistant also coordinates communication and workflows among patients, families, medical staff, administrative staff, insurance plans, and other departments; supports quality assurance and performance improvement; and helps maintain clinical areas, equipment, and supplies. The role trains and mentors medical assistants and contributes to team education and continuous improvement.

Requirements

High school diploma or GED.
Graduation from an accredited Medical Assistant educational program and/or Medical Assistant certification from a board-approved Medical Assistant organization.
At least 3 years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.

Nice To Haves

5 years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.

Responsibilities

Greet patients, take appropriate vital signs, review current medications, and record information in the medical record.
Coordinate or liaise on administrative and clinical support activities, within scope of practice, including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Coordinate communication among patients, family members, medical staff, administrative staff, insurance plans, and other departments.
Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
Collaborate with management to develop and implement protocols or procedures that improve efficiency and patient outcomes.
Monitor personal workflow independently and meet position requirements with minimal supervision.
Assist with tracking and supervising department-specific data.
Explain policies, procedures, or services to patients using clinical or administrative knowledge within scope of practice.
Monitor clinical-area inventory and clean or reprocess equipment and supplies according to standard work and department guidelines.
Address patient, physician, and staff concerns; direct inquiries or complaints to appropriate medical staff and follow up on resolution.
Participate in quality assurance programs and conduct regular audits of clinical practices and patient-care processes.
Assist with quality assurance measures for suites, including recording quality-control testing on designated equipment.
Assist with physician schedule management, identify opportunities for improvement, and handle patient/provider correspondence as instructed.
May lead daily huddles and staff meetings and participate in local departmental performance-improvement activities.
Adhere to infection-prevention standards, department policies, and guidelines.
Train new medical assistants in clinical procedures, patient interaction, and use of medical equipment.
Mentor colleagues on patient care and office protocols.
Provide ongoing education and support to the team to foster continuous learning and improvement.