Senior Manager
About The Position
The Senior Manager provides overall leadership, supervision, and direction for strategic initiatives and operating standards in selected front-of-house or back-of-house areas, under the guidance of the General Manager. The role oversees all aspects of the business, from small details to the big picture, and works to improve business results and the guest experience in a fast-paced restaurant and entertainment environment. The position involves managing demanding business periods, walking approximately five miles per shift, and working an average of 50 hours per week. The Senior Manager leads and supports team members, manages financial performance and staffing, ensures training and operating standards are followed, and maintains a safe environment for guests and staff. Weekend, night, and holiday availability is required.
Requirements
- Must be 21 years of age or older.
- At least 5 years of restaurant or hospitality experience.
- Proficiency in managing cost of goods sold and labor.
- Strong business acumen.
- Ability to lead a team in creating a memorable guest experience.
- Ability to work weekends, nights, and holidays.
- Ability to work in a fast-paced, noisy environment with distracting conditions.
- Ability to handle demanding business periods, walk approximately five miles per shift, and work an average of 50 hours per week.
Responsibilities
- Promote positive team member relations through effective delegation of managerial duties and by fostering high staff morale.
- Analyze financial reports and develop action plans to grow revenue and control costs to meet or exceed annual budgets.
- Ensure staff training programs are executed.
- Ensure staffing levels and management coverage meet business needs and maximize the customer experience.
- Deliver a memorable guest experience through food, drinks, and games.
- Maintain a safe and secure environment for guests and staff.
- Improve operational execution through attention to detail and adherence to operating standards and procedures.
Benefits
- Competitive salary.
- Quarterly bonus program.
- Health, dental, vision, and long- and short-term disability coverage.
- Employee Assistance Program.
- Buster’s Legacy Fund to support team members during difficult times.
- 401(k) matching plan.
- Free food.
- Free gameplay.
- Large leadership team with multiple managers per shift.
- Fun work environment.
- Career growth opportunities across Dave & Buster’s and Main Event Entertainment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
