(USA) Senior Manager, Technology Operations
About The Position
Walmart Data Ventures is growing across markets, products, and client types, and needs its commercial systems to operate as an integrated ecosystem. The Senior Manager, Technology Operations is the lead business partner for that ecosystem, responsible for accelerating revenue and maximizing commercial productivity. The role builds a prioritized, business-led systems roadmap, connects data and workflows across the commercial lifecycle, establishes standards and governance, evaluates technology investments, and simplifies work through process design, automation, and AI. The position partners closely with the Senior Manager of Sales Tools and Technology, who leads technical delivery, to turn business requirements into scalable solutions across markets and teams. It sits within Global Revenue Operations and works with Commercial teams, Sales Tools & Technology, Marketing, Finance, Product, Engineering, Data, and enterprise technology partners. Walmart Data Ventures unlocks the value of Walmart's first-party data by developing and commercializing B2B data products that help merchants and suppliers make better, faster, and more customer-centric decisions. The primary location listed is Bentonville, Arkansas.
Requirements
- Bachelor's degree in a related field, or 7 years of experience in project management, program management, program operations, or a related area under the listed alternative qualification options.
- At least 5 years of experience in project management, program management, program operations, or a related area if qualifying through Option 1.
- At least 7 years of experience in project management, program management, program operations, or a related area if qualifying through Option 2.
- 2 years of supervisory experience.
- 6–8+ years in RevOps, commercial operations, business systems, or CRM, including leading complex commercial technology ecosystems; Salesforce preferred.
- Strong understanding of commercial workflows, including lead management, pipeline, forecasting, quoting, and client activation.
- Experience automating manual work and preparing data for AI.
- Experience with data governance and quality, ideally across markets or business units.
- Technical fluency in Salesforce architecture, data models, and APIs, with the ability to assess feasibility and challenge designs.
- Cross-functional influence, strong executive communication, and a track record of driving system adoption.
Nice To Haves
- Experience building an end-to-end go-to-market technology stack.
- Salesforce certifications.
- SQL.
- Master’s degree in a related field and 4 years of experience in project management, program management, program operations, or a related area.
- Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards.
- Knowledge of assistive technologies and digital accessibility best practices.
Responsibilities
- Own a multi-year commercial systems roadmap aligned to growth across products, markets, and segments.
- Set quarterly OKRs with the Senior Manager of Sales Tools and Technology.
- Streamline the lead-to-revenue lifecycle, from routing and scoring through quoting, forecasting, and billing handoff, using automation, AI, and system data to address recurring friction.
- Set CRM, workflow, and data standards to establish a unique source of truth, aligned with Walmart policy and designed globally with local exceptions.
- Build foundations to scale AI and evaluate Agentforce and third-party tools based on value and integration.
- Measure adoption, data quality, automation, and business impact.
- Align teams, communicate tradeoffs to senior leaders, and drive adoption.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards and annual or quarterly performance bonuses.
- Stock may be included as additional compensation for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
