(USA) Senior Manager, Technology Operations
About The Position
The Senior Manager, Technology Operations will provide strategic leadership for supply chain strategy within Walmart Fulfillment Services (WFS). The role focuses on scaling the fulfillment network by defining and delivering solutions for inventory distribution, operational flows, and asset design. It requires strong analytical ability and the capacity to connect technology, business operations, and seller sentiment. The position is part of the WFS Supply Chain Strategy team, which optimizes assets, processes, and inventory flow to support operational efficiency and strategic goals. The team collaborates across departments to improve communication, alignment, business readiness, decision-making, and enterprise performance, while advancing Walmart’s ecommerce platform for third-party sellers. The role leads complex programs and strategic analysis, partners with Product, Engineering, and Business Operations, and oversees program financials and stakeholder relationships. It also identifies opportunities to improve business speed, cost, and scale and integrates automation, AI, or platform capabilities to improve efficiency.
Requirements
- Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 5 years of experience in project management, program management, program operations, or a related area; alternatively, 7 years of experience in those fields without the stated degree requirement.
- 2 years of supervisory experience.
- Strong analytical skills, including advanced SQL experience.
- Ability to evaluate tradeoffs and use data to guide team decision-making.
- Expertise in program and financial management, including budgeting, forecasting, and cost control across multiple projects.
- Strong knowledge of technology strategies and ability to align business unit requirements with technology solutions.
- Demonstrated ability to lead complex programs using established program management frameworks and tools.
- Exceptional stakeholder management and communication skills to influence and build consensus across teams.
- Experience in risk assessment, mitigation planning, and performance monitoring.
- Ability to develop business cases with clear ROI and drive operational excellence through continuous improvement.
Nice To Haves
- Experience with a statistical programming language.
- Experience supervising associates.
- Experience working on cross-functional teams or projects.
- Master of Business Administration.
- Project Management Professional certification.
- Six Sigma Black Belt certification.
- Six Sigma Green Belt certification.
Responsibilities
- Lead program management activities, defining goals, deliverables, and schedules for multiple complex projects aligned with strategic objectives.
- Model and analyze strategic decisions for WFS supply chain strategy and advise the business accordingly.
- Identify opportunities to improve the speed, cost, and scale of the WFS business.
- Collaborate with Product, Engineering, and Business Operations to drive operational strategy and process improvements.
- Integrate automation, AI, or platform capabilities to improve efficiency.
- Oversee financial management, including budgeting, cost monitoring, and resource allocation across programs.
- Develop and maintain stakeholder relationships, communicating effectively to influence decisions and build consensus.
- Assess and mitigate risks and monitor program performance to ensure program success.
- Develop business cases with clear ROI and drive operational excellence through continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Stock may be included as additional compensation for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
