(USA) Senior Manager, Technology Operations

Walmart•Bentonville, AR

4d•$90,000 - $180,000•Onsite

About The Position

The Sr. Manager, Global Marketplace Tech Ops – Policy Intelligence & Governance leads policy intelligence, performance monitoring, and governance across Marketplace post-purchase experiences. The role identifies policy gaps, emerging risks, and opportunities to improve seller and customer outcomes through data-driven insights. In partnership with Product, Risk, Operations, Finance, Legal, and Analytics, this role drives consistent policy execution, strengthens decision quality, and influences scalable policy and technology improvements while balancing customer experience, seller protection, and business impact. The team manages the global Marketplace post-purchase journey through project leadership and financial oversight. It aligns technology strategies with business objectives, supports efficient delivery and risk management, and collaborates with stakeholders to drive operational excellence through clear communication and data-driven decisions. The team continuously improves processes and tools, maintains accountability, and delivers solutions that enhance business operations and customer experiences worldwide. The annual salary range is $90,000 to $180,000. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, stock.

Requirements

At least 8 years of experience in policy, risk, eCommerce, Marketplace, Trust & Safety, or technology operations.
Demonstrated ability to develop and govern policies at scale.
Strong analytical and problem-solving skills, including the ability to translate insights into business decisions.
Experience leading complex cross-functional initiatives across Product, Technology, Risk, Operations, and business teams.
Ability to balance customer experience, seller experience, risk, operational complexity, and financial impact.
Strong executive communication and stakeholder-influence skills.
Ability to operate in ambiguity and build scalable mechanisms from the ground up.
Minimum qualification option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 5 years of experience in project management, program management, program operations, or a related area.
Minimum qualification option 2: 7 years of experience in project management, program management, program operations, or a related area.
2 years of supervisory experience.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 4 years of experience in project management, program management, program operations, or a related area.
Knowledge of creating inclusive digital experiences and implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards.
Knowledge of assistive technologies and integrating digital accessibility into products and services.

Responsibilities

Own policy intelligence and governance across Marketplace post-purchase experiences.
Evaluate policy performance, identify emerging risks and gaps, and drive data-backed policy improvements.
Establish governance for policy changes, including reviews, approvals, implementation, and ongoing performance monitoring.
Partner with Product, Risk, Operations, Finance, Legal, and Analytics to translate policy strategy into scalable solutions.
Define KPIs and mechanisms to measure policy effectiveness, decision quality, seller and customer outcomes, and financial impact.
Lead deep dives into systemic issues and drive root-cause resolution across teams.
Influence product and technology roadmaps to strengthen policy execution, automation, controls, and decisioning.
Provide clear recommendations and trade-offs to senior leadership to enable policy and investment decisions.
Align technology strategies with business objectives to support efficient delivery and risk management.
Continuously improve processes and tools supporting technology needs while maintaining accountability.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U Walmart-paid education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards; annual or quarterly bonuses may be offered.
Stock may be included as additional compensation for certain positions.