(USA) Senior Manager, Technology Operations
About The Position
The Senior Manager, Technology Operations leads the planning and execution of complex technology programs aligned with strategic objectives. The role applies program and financial management, stakeholder engagement, and technology strategy to improve operations. It coordinates cross-functional teams, manages risks, ensures delivery within budget, translates business needs into technology solutions, and influences decisions to optimize performance. The position is part of Walmart eCommerce’s Fulfillment Experience organization. The team works to make the order process simpler, more reliable, and easier to manage, addressing order modifications, delivery tracking, substitutions, and issue resolution. It collaborates with Product, Engineering, Design, and Operations to improve customer experience and business outcomes.
Requirements
- At least 5 years of experience in business or product operations, strategy, process improvement, or a related field.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area and 5 years of experience in project management, program management, program operations, or a related area; alternatively, 7 years of experience in those areas.
- 2 years of supervisory experience.
- Strong analytical skills, including identifying root causes, translating data into insights, and making actionable recommendations.
- Ability to influence stakeholders, build alignment, and drive complex cross-functional initiatives.
- Ability to take ownership, work effectively in ambiguity, and drive results.
- Passion for understanding customer pain points and developing customer-first solutions.
Nice To Haves
- Experience in eCommerce, retail operations, or customer experience strategy.
- Master’s degree in a listed relevant field and 4 years of experience in project management, program management, program operations, or a related area.
- Knowledge of creating inclusive digital experiences and implementing WCAG 2.2 AA standards and assistive technologies.
- Knowledge of digital accessibility best practices.
Responsibilities
- Identify customer pain points, root causes, and improvement opportunities using customer insights, operational data, and competitive benchmarking.
- Build business cases, quantify financial and customer impact, and define success metrics to inform investment decisions.
- Develop roadmaps to expand customer self-service capabilities for order tracking, returns, cancellations, and amendments.
- Partner with Product, Design, Engineering, and Operations to define requirements, align on solutions, and drive execution.
- Measure and own business outcomes, improving customer experience, order quality, operational efficiency, and cost to serve.
- Plan and execute complex technology programs aligned with strategic objectives.
- Coordinate cross-functional teams, manage risks, and ensure timely delivery within budget.
- Translate business needs into actionable technology solutions and support continuous improvement.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
