(USA) Senior Manager, Technology Operations

Walmart•Bentonville, AR

10d

About The Position

As Walmart Data Ventures grows across markets, products, and client types, the Senior Manager, Technology Operations serves as the lead business partner for its commercial systems ecosystem, helping accelerate revenue and maximize commercial productivity. The role builds a prioritized, business-led systems roadmap; connects data and workflows across the commercial lifecycle; establishes standards and governance; evaluates technology investments; and simplifies work through process design, automation, and AI. The position partners closely with the Senior Manager of Sales Tools and Technology, who leads technical delivery, to translate requirements into scalable solutions across markets and teams. It sits within Global Revenue Operations and works with Commercial teams, Sales Tools & Technology, Marketing, Finance, Product, Engineering, Data, and other enterprise technology partners. Walmart Data Ventures develops and commercializes B2B data products based on Walmart’s first-party data to help merchants and suppliers make better, faster, and more customer-centric decisions.

Requirements

Bachelor’s degree in Business, Technology, Information Systems, or a related field, or the education and experience alternatives stated in the minimum qualifications.
At least 6–8 years of experience in RevOps, commercial operations, business systems, or CRM, including leadership of complex commercial technology ecosystems; Salesforce is preferred.
Strong understanding of commercial workflows, including lead management, pipeline, forecasting, quoting, and client activation.
Experience automating manual work and preparing data for AI.
Experience with data governance and quality, ideally across markets or business units.
Technical fluency in Salesforce architecture, data models, and APIs, with the ability to assess feasibility and challenge designs.
Proven cross-functional influence, strong executive communication, and a track record of driving system adoption.
Minimum qualifications also specify either a relevant bachelor’s degree and five years of project management, program management, program operations, or related experience, or seven years of such experience; two years of supervisory experience are required.

Nice To Haves

Salesforce certifications.
SQL.
Experience building an end-to-end go-to-market technology stack.
A master’s degree in a listed or related field and four years of project management, program management, program operations, or related experience.
Knowledge of inclusive digital experiences, WCAG 2.2 AA standards, assistive technologies, and digital accessibility best practices.

Responsibilities

Own a multi-year commercial systems roadmap aligned with growth across products, markets, and segments, and set quarterly OKRs with the Senior Manager of Sales Tools and Technology.
Streamline the lead-to-revenue lifecycle, including routing, scoring, quoting, forecasting, and billing handoff, using automation, AI, and system data to address recurring friction.
Establish CRM, workflow, and data standards that support a unique source of truth, align with Walmart policy, and are global by design with local exceptions where needed.
Build foundations for AI adoption and evaluate Agentforce and third-party tools based on value and integration.
Measure system adoption, data quality, automation, and business impact.
Align teams, communicate tradeoffs to senior leaders, and drive adoption.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Annual or quarterly performance bonuses; stock may also be additional compensation for certain positions.