Senior Manager, Solution Consulting

ServiceNow•Vienna, VA

17h•$168,750 - $278,475

About The Position

The Senior Manager, Solution Consulting leads presales Solution Consultants and ensures they demonstrate relevance to customers, discover business and technical problems, deliver high-quality presentations and demonstrations, conduct proofs of concept when needed, document business value, and secure customer commitment to ServiceNow solutions. The role develops team members and training curricula, builds a recruiting pipeline, coordinates regional priorities and resource assignments with sales managers, and evaluates team performance and resource utilization. It also manages day-to-day team operations, including scheduling conflicts, expense approvals, and activity reporting.

Requirements

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
Experience working in a fast-growing IT environment, including software, cloud, or customer experience.
Seven years of presales experience.
Experience managing presales teams as a first-line manager.
Deep experience with the Japan market and experience selling to and gaining access to senior management at Japanese customers.
Understanding of standard approaches to coaching, mentoring, and managing individual contributors.
Ability to motivate and inspire a growing team of Presales Solutions Consultants.
Experience in Value Based Selling or Solution Selling.
Thorough understanding of the SaaS market, the provision of PaaS-based solutions, and Service Management practices.

Responsibilities

Ensure Solution Consultants demonstrate relevance to customers and fully discover customers’ business and technical problems.
Ensure delivery of high-quality presentations and demonstrations, successful proofs of concept when needed, documentation of business value, and customer commitment to the ServiceNow solution.
Develop team members according to business needs and their individual professional goals.
Develop and maintain a recruiting pipeline of potential Solution Consultant candidates.
Work with regional sales managers to prioritize regional Solution Consulting efforts.
Assign resources to sales opportunities and evaluate progress against goals.
Assign resources to marketing and other efforts that support demand generation.
Develop and deploy team training curricula to meet the changing demands of the sales organization.
Evaluate team members regularly using direct observation, peer feedback, and sales feedback.
Ensure appropriate resource alignment and effective use of skill sets within the assigned region.
Manage day-to-day activities, including resource scheduling conflicts, expense review and approval, and activity reporting.