Senior Manager, Service Center

XPO•Fresno, CA

5d•$121,089 - $151,361

About The Position

The Senior Service Center Manager leads all service center employees and operations, owns the center’s P&L and KPI results, and ensures labor, service, quality, safety, and budget goals are met. The role oversees staff administration and development, operational planning, cost control, compliance, and continuous improvement. It also supports sales-driven growth by working with Sales and local customers to address service needs, retain business, and improve revenue and profitability. The position involves working a variety of shifts, including days, evenings, nights, and weekends, with travel as needed. It includes frequent lifting up to 50 pounds and occasional lifting over 75 pounds, as well as physical activity on a loading dock and work outdoors in inclement weather. The annual salary range is $121,089 to $151,361; compensation may vary and the role may include incentive compensation.

Requirements

At least 5 years of supervisory experience.
Thorough knowledge of and experience with the LTL industry, DOT, FMCSA and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures.
Experience with Microsoft Office.
Valid driver’s license and satisfactory driving record.
Availability to work a variety of shifts, including days, evenings, nights, and weekends, and to travel as needed.
Ability to frequently lift up to 50 pounds and occasionally lift more than 75 pounds.
Ability to reach overhead, bend, climb, push, pull, twist, squat, and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery.
Ability to work outdoors in inclement weather and non-traditional hours, including overnight and occasional weekend hours.
Must be authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

Bachelor’s degree, 5 years of related work experience, or equivalent military experience.
Experience balancing operations leadership with external sales and relationship building.
Experience with process improvement.
Ability to multitask and prioritize work with excellent organizational skills.
Experience managing in an LTL environment.
Solid analytical and problem-solving skills to improve multiple metrics and meet budget.
Exceptional leadership, communication, presentation, and administrative skills.
Experience in sales or sales leadership.
Experience managing P&L.

Responsibilities

Supervise and lead all service center employees, including timekeeping, payroll administration, personnel changes, coaching, discipline, training, and development.
Own and achieve service center P&L goals, including key performance indicators.
Lead supervisors in planning and achieving daily and long-term labor goals to meet budget, service, and quality targets.
Teach, coach, and train employees to achieve quality and service goals, and address deviations from standards.
Frequently communicate service center productivity and company policies and procedures to employees.
Conduct team meetings on engagement, productivity, safety, service, performance, operational updates, and employee questions or concerns.
Research, monitor, and implement opportunities to reduce costs and improve efficiency.
Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability.
Partner with Sales on customer visits, operational plans based on customer needs, service issues affecting key accounts, new business onboarding, and local customer relationship strategies.
Develop relationships with the top 10–15 local revenue-driving customer accounts.
Promote and enforce safe, clean facilities and equipment through safety and housekeeping practices, briefings, training, and compliance with applicable transportation, workplace, hazardous materials, and environmental requirements.
Take immediate action to correct unsafe behaviors and conditions.
Hold the team accountable for proper route documentation and oversee procedural controls for hazardous material shipments.
Comply with applicable laws and regulations and company policies and procedures.
Lead the Self-Assessment process and recurring compliance checkpoints to verify adherence to service center operational processes and standards.

Benefits

Competitive compensation package.
Full health insurance benefits available on day one.
Life and disability insurance.
Earn up to 15 days of PTO during the first year of employment.
Nine paid Company holidays.
401(k) option with company match.
Education assistance.
Opportunity to participate in a Company incentive compensation plan.
Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll deductions.
Company vehicle provided based on service center class size.