Senior Manager, Service Center

XPO • Stockton, CA

1d • $132,621 - $165,777

About The Position

The Senior Service Center Manager at XPO leads all service center employees and operations, owns the service center’s profit and loss (P&L) goals, and is accountable for key performance indicators, productivity, service, quality, safety, and budget results. The role balances operational leadership with sales support and customer relationship building, including engagement with major local accounts and coordination with Sales to retain and grow business.

The manager develops and coaches staff and supervisors, sets labor plans, improves efficiency and cost performance, addresses service issues, and ensures operations meet customer requirements. The role also maintains compliance with applicable transportation, workplace safety, hazardous materials, environmental, and company policies and standards. Work includes frequent lifting, extended periods on a loading dock, outdoor work in inclement weather, and non-traditional hours, including overnight and occasional weekends.

Requirements

• At least 5 years of supervisory experience.
• Thorough knowledge of and experience with the LTL industry, DOT, FMCSA and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures.
• Experience with Microsoft Office.
• Valid driver’s license and satisfactory driving record.
• Availability to work a variety of shifts, including days, evenings, nights, and weekends, and to travel as needed.
• Ability to frequently lift up to 50 lbs. and occasionally lift more than 75 lbs.
• Ability to reach above the head, bend, climb, push, pull, twist, squat, and kneel.
• Ability to walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery.
• Ability to work outdoors in inclement weather and non-traditional hours, including overnight and occasional weekend hours.
• Must be authorized to work in the United States without current or future employer sponsorship.

Nice To Haves

• Bachelor’s degree, 5 years of related work experience, or equivalent military experience.
• Experience balancing operations leadership with external sales and relationship building.
• Experience with process improvement.
• Ability to multitask and prioritize work, with excellent organizational skills.
• Experience managing in an LTL environment.
• Solid analytical and problem-solving skills to improve multiple metrics and meet budget.
• Exceptional leadership, communication, presentation, and administrative skills.
• Experience in sales or sales leadership.
• Experience managing P&L.

Responsibilities

• Supervise and lead all service center employees, including timekeeping, payroll administration, personnel changes, coaching, discipline, training, and staff development.
• Own and achieve service center P&L goals and key performance indicators.
• Lead the supervisory team in planning and achieving daily and long-term labor goals to meet budget, service, and quality targets.
• Teach, coach, and train employees to achieve quality and service goals, and address deviations from standards.
• Frequently communicate service center productivity, company policies, and procedures to employees.
• Conduct regular team meetings covering engagement, productivity, safety, service, performance, operational updates, and employee questions or concerns.
• Research, monitor, and implement opportunities to reduce costs and improve efficiencies.
• Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability.
• Partner with Sales to drive revenue growth and retain key business, including participating in customer visits, translating customer needs into operational plans, resolving service issues affecting key accounts, supporting new business onboarding, and executing local customer relationship strategies.
• Develop relationships and engage with the top 10–15 local revenue-driving customer accounts.
• Promote and enforce safe, clean facilities and equipment through safety and housekeeping practices, safety briefings, timely training, and compliance with driver and vehicle DOT requirements, OSHA standards, hazardous materials requirements, and environmental regulations.
• Take immediate action to correct unsafe behaviors and conditions.
• Hold the team accountable for routing proper documentation and oversee procedure control for hazardous material shipments.
• Comply with applicable laws and regulations and all company policies and procedures.
• Lead the Self-Assessment process and recurring compliance checkpoints to verify adherence to service center operational processes and standards.

Benefits

• Competitive compensation package.
• Full health insurance benefits available on day one.
• Life and disability insurance.
• Earn up to 15 days of PTO during the first year of employment.
• 9 paid Company holidays.
• 401(k) option with company match.
• Education assistance.
• Opportunity to participate in a Company incentive compensation plan.
• Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll deductions.
• Company vehicle provided based on service center class size.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed