Senior Manager, Sales Training

Mallinckrodt Pharmaceuticals • Bridgewater, NJ

3d

About The Position

The Senior Manager, Sales Training plans, develops, and directs sales training programs for sales professionals in Specialty Care markets. The role works across Marketing, Sales, Sales Operations, Medical, Regulatory, Compliance, Legal, and Managed Markets to ensure programs align with marketing direction, field needs, sound educational principles, and Keenova’s strategic direction. The position influences training strategy, priorities, resource allocation, and execution across assigned brands or business units, and leads complex cross-functional initiatives. It may provide functional direction to Training Managers, field trainers, vendors, and project teams without direct reporting authority.

The Senior Manager oversees training program operations, including developing innovative solutions to complex training needs, creating implementation guides for new marketing materials, coordinating delivery to the field, managing vendors and budgets, and using centralized resources to support curriculum implementation. The role manages ACTO, the Branded Pharmaceuticals learning management system, and oversees training-module compliance and certification. It also leads credentialing processes and the credentialing website, handles related questions and product verification letters, monitors company insurance, and coordinates with HR to obtain background information when needed.

The role assesses sales capabilities and training needs in partnership with Sales and Marketing, translates changing market information into relevant training topics, contributes to field communications, and develops tools to measure the quality, consistency, and impact of marketing and sales programs. It prepares training policies, schedules, and budgets and directs strategies and processes for Sales Training excellence. The successful candidate brings mastery of the trainer role—from new-hire onboarding and advanced training to sales meetings, launches, and field trainer ownership—and can mentor or lead newer trainers.

The Senior Manager leads the strategy and execution of national and regional sales meetings and plan-of-action meetings. This includes aligning objectives, agendas, and learning priorities with business priorities, brand strategy, field capability needs, and desired outcomes, as well as directing content, workshops, schedules, materials, and facilitator preparation. The role coordinates with the Director, Meetings/Conventions Planning, cross-functional partners, and vendors on timelines, logistics, approvals, and on-site delivery, proactively addressing risks and issues to support a high-quality participant experience.

The role requires senior-level leadership and professional maturity, including the ability to lead through others, coach for performance, manage conflict, and conduct critical conversations. Keenova offers a Total Rewards package that includes competitive pay and benefits. The expected base pay range is $138,000–$221,000, with eligibility for a discretionary bonus under the applicable program. Pay may vary based on job-related knowledge, skills, and experience.

Requirements

• Bachelor’s degree in science, engineering, education, marketing, or a related field.
• At least 5 years of experience as a pharmaceutical industry sales representative.
• At least 2 years as an Area Sales Manager or Sales Training Manager.
• Previous experience leading a team of people, such as an Area Sales Manager in the current organization, and/or experience as a training manager.
• Demonstrated ability to lead, conduct critical conversations, and manage conflict with professional maturity.
• Sufficient experience and mastery across the trainer role to mentor or lead a new trainer in all aspects of the role.
• Significant exposure to sales, marketing, product management, and/or training functions.
• Strong written and oral communication skills.
• Superior project management skills and attention to detail, with the ability to balance and prioritize multiple projects.
• Ability to lead without authority, coach for performance, and lead through uncertainty and ambiguity.
• Proactive approach to developing and pulling through training strategy.
• Strong vendor management skills.
• Ability to initiate and run projects with minimal supervision.

Nice To Haves

• Previous experience as a District or Area Trainer, or in a similar role.
• Knowledge of learning, training, testing, educational concepts, program design, implementation, and performance measurement.
• Knowledge of patient access.

Responsibilities

• Plan, develop, oversee, and direct sales training programs for sales representatives in Specialty Care markets.
• Influence training strategy, priorities, resource allocation, and execution across assigned brands or business units.
• Lead complex cross-functional initiatives and provide functional direction to Training Managers, field trainers, vendors, and project teams as needed.
• Develop training programs for multiple products, disease states, therapeutic areas, and selling environments.
• Partner with Sales, Sales Management, Patient Access as appropriate, Sales Operations, Marketing, Compliance, Legal, and Regulatory to align training with business and field needs.
• Monitor therapeutic-area and market information and translate it into relevant training topics.
• Develop innovative training solutions and manage program implementation to align with marketing direction, sales needs, and educational principles.
• Coordinate with departmental heads and training managers to ensure programs meet learning needs and address potential issues proactively.
• Create implementation guides for new marketing materials and coordinate their delivery to the field sales organization.
• Manage vendors, training budgets, and centralized resources supporting curriculum implementation.
• Manage ACTO, the learning management system for Branded Pharmaceuticals, including uploading and monitoring modules for compliance and certification requirements.
• Lead the credentialing process and manage the credentialing website for Branded Pharmaceuticals; answer questions, prepare product verification letters, monitor company insurance, and coordinate with HR to obtain background information when necessary.
• Manage team-building activities and other departmental administrative activities.
• Provide input to Marketing and Sales regarding field communications; formulate training policies and schedules; and prepare the Sales Training budget.
• Develop strategies and processes for Sales Training excellence and define and implement appropriate commercial training content.
• Develop tools with cross-functional partners to measure the quality, consistency, and impact of marketing and sales programs in the field.
• Assess sales capabilities and training needs in partnership with Sales and Marketing and determine plans of action for developing training content.
• Master the full trainer role, including new-hire onboarding, advanced training, sales meetings and launches, and field trainer ownership; mentor or lead newer trainers.
• Lead strategy, objectives, agendas, and learning priorities for national and regional sales meetings and plan-of-action meetings.
• Direct the development and execution of meeting content, workshops, schedules, materials, and facilitator preparation; coordinate timelines, logistics, approvals, vendors, and on-site delivery; proactively identify and resolve risks and issues.

Benefits

• Competitive pay and benefits as part of a Total Rewards package.
• Bonus eligibility in accordance with the applicable program; bonuses are awarded at the Company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior