Senior Manager, Sales Strategy & Operations

Microsoft • ,

19h • $97,600 - $206,400

About The Position

The Small, Medium Enterprises and Channel organization is building a high-growth, AI-powered global sales organization focused on customer success and strong partner connections. The Performance Excellence team accelerates business growth and helps field teams spend more time with customers and partners.

The Senior Manager, Sales Strategy & Operations leads complex programs and workstreams across the global sales organization. In partnership with go-to-market teams, sales leadership, business intelligence teams, and other stakeholders, this role turns insights into action, applies AI and agent-based capabilities to improve business processes, and executes strategic priorities that support revenue growth and customer engagement. The role connects business priorities to execution, identifies opportunities to improve sales performance, and develops scalable approaches to strengthen operational effectiveness across global, regional, and field organizations.

Requirements

• Bachelor's degree in Business, Operations, Finance, or a related field and 4+ years of experience in program management, process management, or process improvement, or equivalent experience.
• Experience leading complex business programs across sales strategy, sales operations, go-to-market, business operations, program management, consulting, or related disciplines.
• Experience translating business objectives into executable plans and delivering measurable results across multiple stakeholder groups.
• Experience applying analytical and problem-solving skills using business intelligence, performance metrics, customer data, or sales data to support business decisions.
• Experience improving processes, reducing operational barriers, and supporting adoption of new ways of working.
• Experience developing concise business recommendations for leadership and practical guidance for execution teams.
• Experience managing competing priorities and influencing stakeholders across organizational boundaries, regions, or time zones.
• Experience supporting sales or go-to-market business rhythms, including strategic planning, business reviews, and performance management.
• Experience applying AI or automation to business workflows to improve productivity, insight quality, or business outcomes.
• Understanding of sales motions, opportunity management, and the relationship between field capacity, customer engagement, and revenue growth.
• Experience partnering with senior leaders, analytics teams, and geographically distributed field organizations.

Nice To Haves

• Master's degree in Business, Operations, Finance, or a related field and 6+ years of experience in program management, process management, or process improvement.
• Bachelor's degree in Business, Operations, Finance, or a related field and 8+ years of experience in program management, process management, or process improvement, or equivalent experience.

Responsibilities

• Lead planning, performance, and business review programs across executive, regional, and field forums, translating priorities into decisions, accountable owners, milestones, and actions.
• Partner with analytics and business intelligence teams to identify revenue opportunities, assess performance gaps, and combine customer, market, pipeline, and sales data into actionable recommendations.
• Pilot and scale AI-enabled workflows to prioritize opportunities, identify risks and growth signals, synthesize insights, and streamline business reviews and action tracking.
• Translate go-to-market and sales strategies into practical programs, measurable success criteria, and adoption plans that support business objectives.
• Establish shared objectives and influence stakeholders across global, regional, and field organizations while balancing global priorities with regional and local business needs.
• Identify opportunities to simplify processes, reduce operational barriers, and develop repeatable approaches that improve productivity and enable field teams to spend more time with customers and partners.
• Develop repeatable processes, decision-ready insights, and clear communications, and drive adoption and continuous improvement using approved AI capabilities, appropriate data controls, and human accountability.
• Embody Microsoft's culture and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior