Senior Manager, Revenue Management Core Brands

Choice Hotels International • Maryland, MD

2d • $142,212 - $167,309 • Remote

About The Position

The Senior Manager, Revenue Management Core Brands develops and leads revenue management programs that help franchised hotels grow revenue and improve performance. The role sets expectations for internal programs and vendor pilots, partners with service vendors, and builds tools and training to strengthen revenue management capabilities among hotels and internal teams. It also leads change management to support franchisee adoption.

Reporting to the Senior Director, Revenue Optimization Consulting Services (ROCS), this role manages three direct reports and collaborates across functions to deliver complex initiatives. It is a remote position.

Requirements

• At least 7 years of hotel experience as a Revenue Manager or business leader, or consulting experience focused on revenue analytics.
• Demonstrated experience leading teams and consulting with business leaders on communication and change management.
• Experience collaborating with third-party vendors to deliver services and execute programs, including holding vendors accountable for delivery and operations.
• Proficiency in Microsoft Word, PowerPoint, and Excel.
• Strong leadership skills, including the ability to direct and motivate direct and non-direct reports and develop a high-performing organization.
• Excellent quantitative, analytical, and strategic planning skills.
• Excellent written and verbal communication skills, including presenting project analyses and conclusions in reports and oral presentations.
• Organizational agility and a record of implementing complex cross-functional initiatives through direct and indirect influence, ideally in a decentralized business environment.
• Ability to work with complexity, ambiguity, and change; make timely decisions under tight deadlines and pressure, sometimes with incomplete information; and uphold Choice’s Values & Performance.
• Bachelor’s or Master’s degree, or an equivalent combination of education and related work experience.

Nice To Haves

• Experience with franchising businesses and/or hotel management companies across multiple brands.
• Comprehensive knowledge of pricing and revenue management systems, practices, and emerging technologies.
• Working proficiency with AI tools, such as generative AI assistants, to analyze data, streamline reporting, and improve productivity, with sound judgment regarding responsible use and data privacy.
• MBA or progress toward an MBA.

Responsibilities

• Develop and maintain high-performing revenue management programs, driving performance at the program and brand level through revenue-impacting initiatives.
• Establish performance expectations and objectives for internal programs, vendor pilots, proof-of-concept initiatives, and tools and resources that build revenue management knowledge.
• Set learning and development expectations to build revenue management skills and knowledge among hotels and internal stakeholders.
• Evolve the ROCS program from individual contributors to a disciplined team- and brand-level approach, increasing franchisee satisfaction, growing participating hotels annually, and evolving service offerings.
• Partner with vendors to support franchisee satisfaction and performance improvement, maintain processes for vendor accountability and day-to-day operations, and execute programs successfully.
• Manage the annual brand standard exemptions process and monthly franchisee billing and vendor payments, including dispute resolution.
• Lead the team and oversee change management initiatives throughout the life cycle, from assessment through implementation and stabilization.
• Partner with stakeholders to create and execute communication and change management plans, identify audiences and their communication needs, and ensure communications align with the overall strategy.
• Lead special projects requiring cross-functional teams and establish best practices, processes, tools, and templates for successful execution.
• Perform other duties as assigned.

Benefits

• Annual bonus eligibility based on the terms of Choice’s Management Incentive Plan (MIP).
• Medical, dental, and vision coverage.
• Paid leave and time off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
• Financial benefits for retirement and health savings.
• Employee recognition programs.
• Discounts at Choice hotels worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior