[US DC] Senior Manager, Reliability (Controls/Conveyance)
About The Position
HelloFresh is seeking a hands-on Controls/Conveyance Reliability Engineering leader to own controls and conveyance strategy, reliability, and technical standards across its North American fulfillment network. The role leads and develops a team of controls system technicians and supports training for site maintenance technicians. It drives root-cause investigations and lasting corrective actions, and supports large-scale system launches and site expansion integration. The role oversees controls support and equipment across U.S. fulfillment sites, setting standards for PLC programming, HMI design, industrial networks, motor controls, and robotics. It partners with operations, facilities, and IT on WMS, WCS, and WES integrations; supports system installations from design review through commissioning and stabilization; and reports reliability, uptime, and performance metrics to senior leadership. Regular travel of approximately 25–40% is required. The work may involve weekends, holidays, and/or nights as operational needs require, as well as cold warehouse environments, including areas maintained at 40°F.
Requirements
- 10+ years of experience in industrial controls, automation, or facility maintenance.
- 5+ years of people leadership experience.
- Deep hands-on expertise with PLCs, HMIs, industrial networks, robotics, and motor controls.
- Experience with WMS/WCS/WES integration in high-volume fulfillment or distribution environments.
- Proven record of launching large-scale automated systems.
- Strong root-cause analysis and continuous improvement skills.
- Ability to build teams and technical standards across multiple sites.
- Ability to travel regularly, approximately 25–40% of the time.
- Availability and flexibility to work weekends, holidays, and/or nights as operational needs require.
- Comfort working in cold warehouse environments, including facility areas maintained at 40°F.
Nice To Haves
- Bachelor's degree in engineering or technology, or equivalent experience.
- Experience growing a controls organization across many sites.
- A background progressing from facilities or maintenance into engineering leadership.
- Familiarity with major automation OEMs and integrators.
Responsibilities
- Lead, mentor, and scale a multi-site controls and automation team, including hiring, onboarding, and career development.
- Set and enforce technical standards for PLC programming, HMI design, industrial networks, motor controls, and robotics.
- Own controls support coverage across all U.S. fulfillment sites and expand coverage as the network grows.
- Oversee sorters, case erectors, AutoStore systems and robots, and conveyor systems across U.S. fulfillment sites, expanding coverage as the network grows.
- Partner with operations, facilities, and IT on integrations across WMS, WCS, and WES platforms.
- Lead root-cause analysis on downtime and quality events and convert findings into sustainable corrective and preventive actions.
- Support new site launches and major system installations from design review through commissioning and stabilization.
- Manage budgets, vendor relationships, spare-parts strategy, and equipment lifecycle strategy.
- Report reliability, uptime, and performance metrics to senior leadership.
- Work with or train site maintenance technicians.
Benefits
- Competitive salary.
- 401(k) company match that vests immediately upon participation.
- Paid parental leave (16 weeks).
- Generous PTO policy.
- Day-one health, dental, and vision coverage, including a $0 monthly premium option and other flexible health plans.
- 75% discount on HelloFresh subscriptions and other product initiatives.
- Employee Resource Groups.
- Collaborative, dynamic work environment within a fast-paced, mission-driven company.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
