Senior Manager, Product Management - Consumer & Developer Experience (Marketing Journey Platforms Lead)
About The Position
Capital One is hiring a Senior Manager, Product Management to lead its Marketing Journey Platforms. The role will shape how the enterprise engages customers at scale by evolving core marketing technology journey platforms from legacy orchestration into an intelligent, next-generation ecosystem using agentic AI workflows and real-time decisioning. It sits at the intersection of product strategy, emerging AI capabilities, and enterprise-scale technology. The role will enable lines of business to orchestrate customer journeys through self-service capabilities while ensuring the underlying platform is robust, resilient, and able to support billions of personalized customer interactions. The successful candidate will guide teams in turning complex enterprise architecture into an intuitive, high-velocity marketing engine. Capital One expects the role to demonstrate its Product Framework: human-centered product development; business focus and execution excellence; technology-driven innovation and resilience; integrated problem solving that mitigates product risks; and transformational leadership that aligns cross-functional teams.
Requirements
- Currently has, or is in the process of obtaining, a bachelor's or master's degree in a quantitative field, business, or marketing, with the required degree obtained on or before the scheduled start date; alternatively, a bachelor's degree in any field and four years of Product Management experience.
- Demonstrates proficiency in human-centered product management, business-focused execution, technology-driven product development, integrated problem solving, and transformational leadership.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Define and execute a multi-year vision for intelligent, omnichannel customer journeys, including integration of agentic AI and predictive decisioning.
- Serve as the product anchor for platform reliability, performance, and modern architecture in collaboration with engineering, architecture, and front-line product teams.
- Design developer- and marketer-friendly platforms with multi-tenant self-service capabilities to reduce operational bottlenecks and accelerate campaign velocity.
- Lead roadmap alignment with tier-one marketing technology vendors and internal technology leaders.
- Establish standards for data privacy, multi-tenancy, and auditability that support rapid innovation within a safe, compliant operating framework.
- Lead cross-functional teams to solve customer problems and drive organizational alignment.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
