Senior Manager, Product Management - Consumer & Developer Experience (Marketing Journey Platforms Lead)
About The Position
The Marketing Journey Platforms Lead will architect the future of how Capital One engages customers at scale. The role leads the strategic evolution of core marketing technology journey platforms, transforming legacy orchestration into an intelligent, next-generation ecosystem powered by agentic workflows and real-time decisioning. It combines product strategy, emerging AI capabilities, and enterprise-scale platform development. The position enables lines of business to use self-service, friction-free journey orchestration while ensuring the underlying infrastructure is robust, resilient, and capable of supporting billions of personalized customer interactions. The role works across product, engineering, architecture, internal technology, and external MarTech partnerships to build an intuitive, high-velocity marketing platform. Product leaders in this role are expected to demonstrate human-centered thinking, business focus, technology-driven decision-making, integrated problem solving, and transformational leadership. This role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive benefits program; eligibility varies by employment status and management level.
Requirements
- Currently has, or is in the process of obtaining with the expectation of completion on or before the scheduled start date, a bachelor's or master's degree in a quantitative field (including Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field), Business, or Marketing; alternatively, a bachelor's degree in any field and four years of Product Management experience.
- Demonstrated proficiency in human-centered product thinking, business-focused execution, technology-driven product development, integrated problem solving, and transformational leadership.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Define and execute the multi-year vision for intelligent, omnichannel customer journeys, including integration of agentic AI and predictive decisioning.
- Lead platform reliability, performance, and modern architecture in collaboration with engineering, architecture, and front-line product teams.
- Deliver developer- and marketer-friendly platform design, including multi-tenant self-service capabilities that reduce operational bottlenecks and accelerate campaign velocity.
- Align roadmaps with tier-one MarTech vendors and internal technology leaders so external solutions evolve with enterprise needs.
- Establish standards for data privacy, multi-tenancy, and auditability that support innovation within a safe, compliant operational framework.
- Lead cross-functional teams to solve customer problems and drive organizational alignment.
- Translate customer needs into innovative product solutions and focus on leverage and execution to deliver business outcomes.
- Identify and resolve complex problems while mitigating product risks.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
