Senior Manager, Product Management-Business Data Products

Capital One • McLean, VA

11h

About The Position

Capital One Product Management is focused on reimagining the status quo, finding value-creation opportunities, and delivering innovative, sustainable customer experiences through technology. This role is responsible for Business Data Products supporting client identity and relationships. It builds and maintains enterprise-level functionality for business identity, profiling, matching, and elevation models, along with the foundational relationship architecture and identity data needed for seamless, high-quality servicing.

The role enables associates in operations, call centers, and digital platforms to access real-time, comprehensive views of business client relationships, supporting efficient issue resolution and consistent experiences across customer touchpoints. It drives a dedicated product strategy for Business Customers, prioritizing active clients and those with complex, multi-line-of-business portfolios while maintaining connections to potential prospects.

Successful product management at Capital One requires proficiency in five areas: human-centered customer focus; business-focused outcomes, leverage, and execution; technology-driven, resilient solutions; integrated problem solving that addresses complexity and product risks; and transformational leadership that aligns cross-functional teams around customer problems.

Requirements

• Currently has, or is in the process of obtaining, a Bachelor's or Master's degree in a quantitative field, Business, or Marketing, with the required degree obtained on or before the scheduled start date; alternatively, a Bachelor's degree in any field and four years of Product Management experience.
• Quantitative fields listed include Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Build and maintain enterprise-level functionality for business identity, profiling, matching, and elevation models.
• Manage foundational relationship architecture and identity data that support high-quality business customer servicing.
• Enable associates across operations, call centers, and digital platforms to access real-time, comprehensive views of business client relationships.
• Support efficient issue resolution and consistent customer experiences across touchpoints.
• Drive a product strategy for Business Customers, prioritizing active clients and clients with complex, multi-line-of-business portfolios while maintaining connections to potential prospects.
• Lead cross-functional teams to solve customer problems and drive organizational alignment.
• Apply human-centered, business-focused, technology-driven, integrated problem-solving, and transformational leadership practices.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior