Senior Manager, Practice Operations

Celerity Consulting Group, LLC•Walnut Creek, CA

9d•$160,000 - $180,000•Remote

About The Position

Celerity is hiring a Senior Manager to build and run the operational backbone of its Business Integration Services (BIS) practice, a growing technology consulting practice focused on enterprise integration, digital transformation, and solution design for complex clients. The practice spans Project Management (PMO), Business/Technical Analysis, Solution Architecture, and Engineering, and is moving toward a structured operating model with defined delivery methods, governance, and growth paths. This newly created role combines people management with responsibility for the internal operations that support practice growth while maintaining delivery quality and team cohesion. The Senior Manager will coordinate resources and delivery across projects, develop practice methods and capability-building programs, oversee onboarding and team development, support capacity planning and governance, and drive continuous improvement and quality assurance. The role works with practice leadership and project teams and may require domestic or international travel to client sites as project needs dictate. The position is remote-work eligible. The salary range is $160,000–$180,000, depending on experience, location, qualifications, and market conditions. Celerity offers health and welfare benefits, paid time off, company holidays, remote work and flexible schedules for qualified positions, and professional development opportunities.

Requirements

At least 10 years of experience in technology consulting, professional services, or a related discipline.
Demonstrated experience leading or managing teams of senior practitioners.
Proven people-management experience, including performance reviews, difficult conversations, retention risks, and career development for experienced individual contributors.
Experience with Agile and Waterfall methodologies in SaaS companies or with system integrators.
Strong working knowledge of PMO, Business/Technical Analysis, Solution Architecture, and Engineering disciplines, including discovery and how requirements mature through an engagement.
Experience managing resource deployment and capacity planning in a project-based or consulting environment.
Ability to build trust with experienced peers and direct reports and use management styles suited to experienced professionals.
Ability to operate in a high-growth, structurally evolving environment where processes are built while delivery is underway.
Strong understanding of utility operations, asset management, and regulatory compliance.
Demonstrated team-building and leadership experience, with the ability to inspire and develop talent.
Strong project management skills, including project planning, execution, and risk management.
Excellent communication and interpersonal skills to engage clients and stakeholders at all levels, collaborate with internal teams, and interact with management.
Ability to travel domestically and/or internationally when required.
Bachelor’s degree in Business Administration, Information Systems, Management, or a related field, or equivalent experience.

Nice To Haves

Advanced degree (MBA or Master’s).
Prior experience in practice operations, delivery management, or capability development within a consulting firm or technology services organization.
Familiarity with cross-functional dynamics among PMO, business analysis, solution architecture, and engineering in integrated delivery engagements.
Experience with coaching models, structured mentoring programs, or formal learning and development initiatives in a consulting context.
Exposure to Big Four or top-tier consulting operating models, particularly the separation of craft leadership from people management at scale.
Experience hiring and onboarding senior practitioners on a compressed timeline.
PMP/PMI-ACP, Prosci/Change Management, ITIL, SAFe/Agile, or relevant certifications.

Responsibilities

Own the weekly resource coordination sync across projects, align staffing with project demand, manage capacity constraints, and address under-resourcing.
Maintain a real-time view of utilization across active engagements and proactively address over-allocation, burnout risks, and skill mismatches.
Build and maintain practice operating cadences, including team meetings, delivery check-ins, onboarding sequences, and inter-pillar coordination.
Escalate delivery risks requiring leadership action and communicate actionable executive-level signals from teams.
Ensure project teams have the tools, templates, methodologies, and standards needed for consistent delivery across engagements and client environments.
Partner with project teams to define and maintain practice methodology, including discovery frameworks, requirements standards, stakeholder engagement approaches, and deliverable quality benchmarks.
Develop a learning and development calendar based on engagement needs, including cross-pillar exposure.
Create and maintain a competency framework with criteria for performance evaluation and career progression.
Drive or support development of delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support.
Identify recurring capability gaps across engagements and address them through targeted development.
Use quarterly coach-roundtable insights to shape onboarding and incorporate delivery lessons into new-hire learning.
Lead structured onboarding for new hires, supporting integration into the practice and delivery readiness within 60–90 days.
Directly manage a reporting team that includes senior business analysis professionals with process, data, requirements, and systems/product implementation skills.
Hold quarterly coaching roundtables with cross-pillar coaches and translate development signals into management actions.
Retain and support experienced senior practitioners, recognizing the distinction between craft recognition and career progression for expert individual contributors.
Contribute to capacity planning by projecting capacity needs against pipeline and growth targets.
Partner with leadership on the coaching model, cross-pillar development programs, and structural adjustments as the practice scales.
Maintain operating-model documentation, including organizational structure, role definitions, operating norms, and governance processes.
Promote continuous improvement through lessons learned, feedback loops, and project retrospectives.
Ensure deliverables meet quality standards, conduct quality audits and reviews, and implement quality improvement processes.