Senior Manager, Practice Operations

Celerity Consulting Group, LLC•Walnut Creek, CA

5d•$160,000 - $180,000•Remote

About The Position

Celerity is hiring a Senior Manager, Practice Operations to build and run the operational backbone of its Business Integration Services (BIS) practice, a high-growth technology consulting practice focused on enterprise-scale integration, digital transformation, and solution design. The practice spans Project Management (PMO), Business/Technical Analysis, Solution Architecture, and Engineering and is moving toward a structured operating model with defined build paths, methodology standards, and delivery governance. This newly created role combines operational leadership and direct people management. The Senior Manager will coordinate resources and delivery across projects, maintain operational cadences, strengthen practice methods and quality standards, and support the development and retention of experienced practitioners. The role requires consulting experience, knowledge of utility operations, and the ability to build effective processes and team culture while the practice grows. The position is remote-work eligible and requires travel to client sites as project needs dictate. The stated salary range is $160,000–$180,000, depending on experience and other factors. Celerity describes itself as a consulting firm specializing in utilities and energy, converting complex data into actionable intelligence to help clients mitigate risk, optimize assets, and improve project outcomes. The company offers a health and welfare benefits package, paid time off and holidays, remote work and flexible schedules for qualified positions, and training and professional development opportunities.

Requirements

At least 10 years of experience in technology consulting, professional services, or a related discipline.
Demonstrated experience leading or managing teams of senior practitioners.
Proven people-management experience, including performance reviews, difficult conversations, retention risks, and career development for experienced individual contributors.
Experience working with Agile and Waterfall methodologies in SaaS companies or with system integrators.
Strong working knowledge of the four practice pillars and how discovery and requirements mature through an engagement.
Experience managing resource deployment and capacity planning in a project-based or consulting environment.
Ability to build trust with experienced peers and direct reports and use management approaches suited to experienced practitioners.
Ability to operate in a high-growth, structurally evolving environment where processes are built while delivery continues.
Strong understanding of utility operations, asset management, and regulatory compliance.
Demonstrated team-building and leadership experience, including developing talent.
Strong project management skills, including project planning, execution, and risk management.
Excellent communication and interpersonal skills for engaging clients, stakeholders, internal teams, and management.
Ability to travel domestically and/or internationally if required.
Bachelor’s degree in Business Administration, Information Systems, Management, or a related field, or equivalent experience.
Must be currently authorized to work in the United States on a full-time basis; the company is unable to sponsor or assume sponsorship of employment visas.

Nice To Haves

Advanced degree, such as an MBA or master’s degree.
Prior experience in practice operations, delivery management, or capability development at a consulting firm or technology services organization.
Familiarity with cross-functional dynamics among PMO, business analysis, solution architecture, and engineering in integrated delivery engagements.
Experience with coaching models, structured mentoring programs, or formal learning and development initiatives in a consulting context.
Exposure to Big 4 or top-tier consulting operating models, particularly the separation of craft leadership from people management at scale.
Experience hiring and onboarding senior practitioners on a compressed timeline.
PMP/PMI-ACP, Prosci/change management, ITIL, SAFe/Agile, or relevant certifications.

Responsibilities

Own the weekly resource coordination sync, align staffing with project demand, manage capacity constraints, and ensure engagements are adequately resourced.
Maintain a real-time view of utilization across active engagements and proactively address over-allocation, burnout risks, and skill mismatches.
Establish and maintain practice operating cadences, including team meetings, delivery check-ins, onboarding sequences, and coordination across practice pillars.
Escalate delivery risks requiring leadership action and communicate actionable executive signals based on team insights.
Ensure project teams have the tools, templates, methodologies, and standards needed for consistent delivery.
Partner with project teams to define and maintain practice methodology, including discovery frameworks, requirements standards, stakeholder engagement approaches, and deliverable quality benchmarks.
Build a learning and development calendar based on engagement needs, including cross-pillar exposure.
Create and maintain a competency framework with criteria for performance evaluation and career progression.
Drive or support development of delivery playbooks, templates, and standards for discovery, change management, testing, cutover, and post-implementation support.
Identify recurring capability gaps across engagements and address them through targeted development.
Use insights from quarterly coaching roundtables to improve onboarding for incoming hires.
Lead structured onboarding so new hires integrate into the practice and reach delivery readiness within 60–90 days.
Directly manage a reporting team that includes senior business analysis professionals with process, data, requirements, and systems or product implementation skills.
Hold quarterly coaching roundtables with cross-pillar coaches and translate team development insights into management action.
Support retention and development of experienced senior practitioners, recognizing the distinction between craft recognition and career progression.
Contribute to capacity planning by projecting resource needs against pipeline and growth targets.
Partner with leadership on coaching models, cross-pillar development programs, and structural changes as the practice scales.
Maintain operating model documentation, including organizational structure, role definitions, operating norms, and governance processes.
Promote continuous improvement through lessons learned, feedback loops, and project retrospectives.
Ensure project deliverables meet quality standards, conduct quality audits and reviews, and implement quality improvement processes.