Senior Manager, Order Management and Transplant Center Communications
About The Position
The Senior Manager will be part of the Heme Patient Support Team within Vertex’s Patient Support Business Unit. The team provides end-to-end order management support for Authorized Treatment Centers (ATCs) and supports patients undergoing gene therapy for sickle cell disease (SCD) and transfusion-dependent thalassemia (TDT). The role requires becoming deeply familiar with the CASGEVY treatment journey and the needs of key healthcare provider and patient communities. The Senior Manager supports the needs of healthcare providers and patients undergoing CASGEVY treatment, develops and manages order management and ATC communications and resources, and coordinates with internal teams and external agencies. The role also contributes to patient support program materials, manufacturing communications, systems updates, standard operating procedures, training, and annual brand planning. Materials must be developed, reviewed, approved, maintained, and delivered on time and within budget.
Requirements
- Bachelor's degree, or equivalent combination of education and related work experience.
- At least 6 years of combined educational and work experience in one or more of the following: communications or marketing operations in an industry setting; case management in a clinical or industry setting; cell or gene therapy or transplant in a clinical or industry setting; or familiarity or experience working with SCD and/or TDT communities.
- Ability to work in a fast-paced, evolving environment.
- Strong communication and interpersonal skills, including the ability to guide others internally and externally and inspire a team toward clear goals.
- Ability to identify and resolve technical problems and recognize opportunities for continuous improvement.
- Patient-centric and customer-service-minded approach.
- Ability to work as a team player in diverse settings, including leading a team, collaborating laterally, and partnering across functions.
- Appropriate judgment and consistency in decision-making.
- Expertise in product access and adherence.
- Attention to detail and committed follow-through with stakeholders.
Nice To Haves
- Communications or Marketing Operations experience in an industry setting, ideally supporting product or program launches.
- Experience in case management in a clinical or industry setting.
- Cell or gene therapy, or transplant experience in a clinical or industry setting.
- Familiarity or experience working with the SCD and/or TDT communities.
Responsibilities
- Understand and compliantly support the needs of healthcare providers and patients undergoing treatment with CASGEVY.
- Become deeply familiar with ATC order management, particularly the responsibilities and needs of cell and gene therapy coordinators, Apheresis teams, and transplanters.
- Collaborate with Global Commercial Marketing and Systems teams to provide input on and finalize ATC order management materials and related training materials.
- Work with the Order Manager team lead and order managers to develop and execute resources, including HCP and patient conversation guides, tactical implementation guides, communications, and email templates.
- Support development of materials and communications for the Vertex Connects Patient Support Program.
- Lead development of manufacturing communication updates with Manufacturing, Quality, and Legal partners.
- Consult on updates to the HealthCloud CRM System and the Vertex Connects Portal.
- Consult on development of relevant SOPs, Work Instructions, trainings, and onboardings.
- Manage materials review and approval with legal, medical, and regulatory partners; ensure final materials are uploaded to the CRM platform and re-approved bi-annually.
- Manage external agency partners developing, reviewing, and approving order management and ATC communications.
- Ensure tactics are created on time and within budget.
- Support annual brand planning and consider future program evolutions.
Benefits
- Annual bonus and annual equity awards.
- Medical, dental, and vision benefits.
- Generous paid time off, including a week-long company shutdown in the summer and winter.
- Educational assistance programs, including student loan repayment.
- Commuting subsidy.
- Matching charitable donations.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Senior
