Senior Manager, Order Management and Transplant Center Communications

Vertex Pharmaceuticals • Boston, MA

7d • Hybrid

About The Position

The Senior Manager will be part of Vertex’s Heme Patient Support Team within the Patient Support Business Unit. The team provides end-to-end order management support for Authorized Treatment Centers (ATCs) and support for patients receiving gene therapy for sickle cell disease (SCD) and transfusion-dependent thalassemia (TDT). The role requires developing a deep understanding of the CASGEVY treatment journey and the needs of healthcare providers and patient communities.

The position leads and contributes to the development, review, approval, and delivery of order management and ATC communications, training, and resources. It works closely with internal partners—including Global Commercial Marketing, Systems, Manufacturing, Quality, and Legal—as well as external agencies and order management teams. The Senior Manager also supports the Vertex Connects Patient Support Program, consults on CRM and portal updates, and helps ensure materials and tactics are compliant, timely, and within budget.

Vertex describes this as a hybrid-eligible or on-site-eligible role. Employees may choose to work remotely up to two days per week in the hybrid designation, or on-site five days per week with ad hoc flexibility, subject to company policy. The position offers a base salary range of $136,000–$204,000 and is eligible for an annual bonus and annual equity awards. Vertex also describes benefits including medical, dental, and vision coverage, paid time off, educational assistance, student loan repayment, commuting subsidy, charitable donation matching, and a 401(k).

Requirements

• Bachelor’s degree, or an equivalent combination of education and related work experience.
• At least 6 years of combined educational and work experience in one or more of the listed areas: communications or marketing operations in an industry setting; case management in a clinical or industry setting; cell or gene therapy or transplant experience in a clinical or industry setting; or familiarity or experience working with SCD and/or TDT communities.
• Ability to work in a fast-paced, evolving environment.
• Strong communication and interpersonal skills, including the ability to guide others internally and externally and inspire a team toward clear goals.
• Ability to identify and resolve technical problems and recognize opportunities for continuous improvement.
• Patient-centric and customer-service-minded approach.
• Ability to work as a team player across diverse settings, including leading a team, collaborating laterally, and partnering with cross-functional teams.
• Appropriate judgment and consistency in decision-making.
• Expertise in product access and adherence.
• Attention to detail and committed follow-through with stakeholders.

Nice To Haves

• Experience in communications or marketing operations in an industry setting, ideally supporting product or program launches.
• Experience in case management in a clinical or industry setting.
• Cell or gene therapy or transplant experience in a clinical or industry setting.
• Familiarity or experience working with the SCD and/or TDT communities.
• Curiosity and sound judgment, an external perspective, and thoughtful adoption of new capabilities in AI, technology, and automation to improve decision-making, innovation, efficiency, and patient outcomes.

Responsibilities

• Understand and compliantly support the needs of healthcare providers and patients undergoing CASGEVY treatment.
• Develop deep knowledge of ATC order management, particularly the responsibilities and needs of cell and gene therapy coordinators, apheresis teams, and transplant teams.
• Work with Global Commercial Marketing and Systems teams to provide input on and finalize order management materials and related ATC training materials.
• Collaborate with the Order Manager team lead and order managers to develop and execute resources such as HCP and patient conversation guides, tactical implementation guides, communications, and email templates.
• Support the development of materials and communications for the Vertex Connects Patient Support Program.
• Lead development of manufacturing communication updates with Manufacturing, Quality, and Legal partners.
• Consult on updates to the HealthCloud CRM System and Vertex Connects Portal.
• Consult on developing relevant SOPs, work instructions, trainings, and onboarding materials.
• Manage materials’ review and approval with legal, medical, and regulatory partners; ensure final materials are uploaded to the CRM platform and re-approved bi-annually.
• Manage external agency partners developing, reviewing, and approving order management and ATC communications.
• Ensure tactics are created on time and within budget.
• Support annual brand planning and consideration of future program evolutions.

Benefits

• Annual bonus and annual equity awards.
• Medical, dental, and vision benefits.
• Generous paid time off, including a week-long company shutdown in the summer and winter.
• Educational assistance programs, including student loan repayment.
• Commuting subsidy.
• Matching charitable donations.
• 401(k).
• Inclusive market-leading benefits and resources supporting employees’ career, financial, family, and wellbeing needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior