Order Management

Pivotal Systems•Fremont, CA

About The Position

The Order Output Manager drives predictable order execution, improves operational resilience, and strengthens cross-functional alignment across a complex global manufacturing environment. Working with Planning, Operations, Supply Chain, Manufacturing, Quality, and other partner functions, this role provides end-to-end visibility into order status, production constraints, material readiness, and delivery risks. The manager proactively identifies risks and bottlenecks that could affect customer commitments, coordinates cross-functional recovery actions, and ensures timely escalation and resolution of critical issues. The role establishes clear ownership, priorities, and timelines while driving disciplined follow-through to support on-time delivery and overall execution performance. It also identifies recurring barriers and process gaps and helps implement operating mechanisms that improve execution consistency, accountability, and predictability over time.

Responsibilities

Drive end-to-end order execution from order acceptance and material readiness through manufacturing, testing, shipment, and delivery.
Coordinate cross-functional responses to disruptions or constraints that may affect customer commitments, delivery performance, or production continuity.
Provide timely visibility into order status, material shortages, capacity constraints, production risks, and emerging issues through structured monitoring and reporting.
Lead issue management by aligning stakeholders, establishing recovery plans, assigning ownership, and facilitating escalation when required.
Monitor order output, production performance, and operational trends to identify risks early and enable proactive intervention.
Ensure clear ownership, accountability, priorities, timelines, and follow-through for critical actions affecting order execution.
Partner with Planning, Operations, Supply Chain, Manufacturing, Quality, and other functions to maintain production flow and recover at-risk orders.
Communicate operational status, delivery outlook, key risks, mitigation plans, and decision requirements to stakeholders and leadership.
Establish and maintain order execution metrics and operating cadences to improve visibility, predictability, and accountability.
Identify recurring issues, process gaps, and systemic barriers and drive corrective actions to improve operational resilience and execution consistency.
Support continuous improvement initiatives focused on lead-time reduction, material readiness, production output, and on-time delivery.
Promote transparency, urgency, accountability, and continuous improvement across a global, matrixed organization.