Order Management Specialist

Georg Fischer • Easton, PA

14h • Onsite

About The Position

The Order Management Specialist processes customer requests and orders accurately and efficiently, tracks customer interactions in Microsoft Dynamics CRM, and supports timely order fulfillment. The role verifies order details, communicates with customers about confirmations and shipping updates, helps resolve basic discrepancies, and coordinates with sales, logistics, and warehouse teams. It also involves maintaining accurate order and communication records and assisting with order-related reporting and documentation.

This position is based on-site in a professional office environment with standard business hours. Additional hours may be necessary during peak operational periods or to meet business deadlines. The work primarily takes place in an office with moderate noise and controlled environmental conditions, and includes prolonged desk sitting and extensive computer use. Occasional handling of office materials and supplies weighing up to 20 pounds may be required.

Requirements

• High school diploma or equivalent.
• 0–2 years of experience in customer service, order processing, or a related field.
• Strong attention to detail and ability to multitask.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook), Microsoft Teams, and Microsoft Dynamics CRM.
• Excellent written and verbal communication skills, with a customer-focused and team-oriented approach.
• Knowledge of order processing procedures, customer service principles, and basic supply chain or logistics concepts.
• Strong proficiency with Microsoft Office Suite and familiarity with enterprise resource planning (ERP), SAP, or order management systems.
• Demonstrated commitment to high-quality customer service and maintaining positive business relationships.
• Ability to adapt to changing priorities, systems, and processes.
• Ability to maintain confidentiality and handle sensitive information professionally and with integrity.

Nice To Haves

• Associate’s degree.

Responsibilities

• Process customer requests and orders in SAP and track interactions in Microsoft Dynamics CRM.
• Verify order details, including pricing, availability, and delivery timelines.
• Communicate with customers about order confirmations, shipping updates, and basic inquiries, and log interactions in Microsoft Dynamics.
• Work with sales, logistics, and warehouse teams to support smooth order fulfillment.
• Identify and escalate order discrepancies or delays to appropriate teams.
• Use Microsoft Teams for collaboration, updates, and internal communication.
• Maintain accurate records of orders and customer communications.
• Assist with order-related reports and documentation.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED