Order Management Specialist

Sleep Number • Minneapolis, MN

3d • Remote

About The Position

The Order Management Specialist manages order fulfillment processes and understands the end-to-end ordering process. As an order-processing expert, this person works with cross-functional partners to provide recommendations that support timely decision-making. The role also involves understanding how orders affect the organization, communicating order statuses to consumers and internal business partners, prioritizing workload, and identifying resource needs.

The position manages Sales and Service orders that cannot be processed in the system, researches financial disputes and other customer issues, and helps improve order-fulfillment processes and customer experience. The specialist serves as a primary communication conduit between Customer Service and order-processing partners, including Plants, the Bedding Collection team, Home Delivery, Logistics, IT, and Materials Management.

This is a full remote role with standard CRC service hours and rotational weekends. Travel is not expected, though occasional travel may be required for remote team members. The hourly pay range is $17.50–$22.00. Eligible team members may receive medical, pharmacy, dental, life and disability insurance, a 401(k), paid time off, and other wellbeing resources.

Requirements

• At least 2 years of customer service experience, with an understanding of how order processing affects customers.
• Experience creating queries, analyzing datasets, and translating findings into business recommendations.
• Exceptional attention to detail and accuracy.
• Ability to shift priorities to meet changing business needs.
• Strong problem-resolution skills.
• Proficiency with the MS Office Suite.
• General business acumen, including a general understanding of accounting and IT principles.
• General understanding of the order life cycle, products, and components.
• Strong written and verbal communication skills, including the ability to deliver difficult messages when warranted.
• Time-management skills to meet deadlines.
• Analytical skills to provide actionable insights into order-flow processing.
• Ability to analyze situations and make sound, timely decisions; communicate clearly; maintain focus and composure under pressure; exercise sound judgment and initiative; manage workload independently; adapt to changing environments and priorities; maintain effective working relationships; protect confidential information; accept supervision and feedback; collaborate in a team-based setting; sustain performance throughout a standard work schedule; and meet attendance requirements.

Nice To Haves

• Associate degree in Business, Accounting, Finance, or Technology.
• At least 1 year of Sleep Number experience.

Responsibilities

• Manage Sales and Service orders that are unable to process in the system.
• Serve as a subject matter expert on order-processing systems and provide insight and recommendations to business leaders.
• Research financial disputes and other related customer issues.
• Streamline processes supporting the customer experience for order fulfillment, including addressing moderately complex financial and systems issues.
• Act as the primary communication conduit between Customer Service and order-processing partners, including Plants, the Bedding Collection team, Home Delivery, Logistics, IT, and Materials Management.
• Help prioritize order workload, understand business priorities and their impact, and identify resource needs to meet goals.
• Complete special projects and other duties as assigned.

Benefits

• Eligible team members receive medical, pharmacy, dental, life and disability insurance, a 401(k), paid time off, and additional resources that promote lifelong wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree