Order Management Specialist

Danaher Corporation•Marlborough, MA

3d•$55,000 - $57,000•Onsite

About The Position

The Order Management Specialist interacts with customers by phone and email to identify their needs and determine appropriate action. The role processes purchase orders, documents customer complaints, and responds to customer service needs, including shipment, billing, and basic product inquiries. The position is part of the Commercial Operations Customer Service Team at Cytiva in Marlborough, Massachusetts, and is on-site. It reports to the Customer Service Manager. The role requires accurate data entry, customer inquiry research, and collaboration with team members to meet daily, weekly, and monthly targets.

Requirements

High school diploma or GED.
At least 1 year of related work experience, including data entry skills to review and input data quickly and accurately.
At least 2 years of customer service experience.

Nice To Haves

Experience with Oracle or a similar ERP, Salesforce, and MS Office.
Excellent written and verbal communication skills and a professional demeanor.
Demonstrated computer proficiency.
Ability to follow and adhere to procedural guidelines.
Aptitude for interpreting customer inquiries and problems.

Responsibilities

Serve as a customer contact by email and phone.
Review and enter data quickly and accurately, manage priorities under pressure, and comprehend purchase orders, proposals, and sales agreements.
Provide customer-related reports to management, sales, and customers as needed.
Respond to or research customer concerns and inquiries with urgency and accuracy.
Use an investigative approach to resolve problems, including atypical or infrequently occurring situations.
Complete manager-assigned tasks diligently, on schedule, and to a high standard.
Collaborate with team members to achieve daily, weekly, and monthly targets and share responsibility for team success.