Order Management Coordinator

Amplify

2d•$55,000 - $58,000

About The Position

The Order Management Coordinator monitors, reconciles, and processes incoming purchase orders to provide timely customer service, ensure accurate entry in Salesforce, and communicate order information accurately across departments. The coordinator builds working relationships with Sales, Operations, Finance, and Partner Success teams and responds promptly to customer needs. The role is suited to a customer-focused, detail-oriented candidate.

Requirements

Bachelor’s degree or equivalent experience.
Data entry experience.
Customer service experience.
Proficiency with Microsoft Office and Google Suite products, particularly Excel or Sheets.
Comfort meeting daily and weekly performance metrics.

Nice To Haves

Highly motivated, with precise attention to detail.
Proactive problem-solving skills.
Experience in a fast-paced, high-growth corporate environment.
Salesforce experience.
Demonstrated communication and presentation skills for internal and customer-facing meetings.
Finance or business background.
At least 1 year of experience with order processing.

Responsibilities

Validate and process new and renewal customer orders.
Maintain accurate order data in Salesforce and ensure consistency with the Finance database.
Reconcile incoming orders against price quotes, customer credits, contracts, checks, authorization forms, and credit card orders.
Resolve issues and discrepancies to ensure completed orders are accurate.
Partner with the Sales Team to reconcile inconsistencies in purchase orders.
Announce daily summaries of closed, new, and renewal sales revenue to the company.
Monitor daily reports and individual queues, identify escalation needs, and coordinate with other teams to resolve issues.
Provide customers with requested documentation, such as sole source letters and vendor registrations.
Stay current on Amplify products, services, and pricing.
Collaborate with other Order Management Coordinators to share best practices and develop or improve processes.
Work with other teams within the Sales organization to complete projects.
Communicate with customers as needed to resolve order inaccuracies.