Order Management Associate

EOS•Austin, TX

About The Position

The Order Management Associate supports accurate and efficient processing of client orders, from generating vendor purchase orders through coordinating inbound shipments, warehouse picking, and outbound logistics. The role requires a proactive, thorough approach, strong attention to detail, and flexibility to handle high-priority work and changing order requirements in a fast-moving, growing global company. The associate manages multiple orders and client requests while maintaining quality, meeting deadlines, resolving issues, and communicating order updates. The position also involves keeping informed about vendor pricing, discounts, and promotions and identifying opportunities to negotiate favorable terms and reduce costs.

Requirements

Experience in order management or a similar role, with firm knowledge of the supply-chain process.
Understanding of the commercial aspects of buying and reselling hardware.
Experience using procurement software.
Strong numeracy skills and analytical ability.
Basic to intermediate Microsoft Excel knowledge.
Excellent time-management skills and ability to manage workload and prioritize tasks.
Exceptional attention to detail and meticulousness.
Strong communication skills.
Proactive problem-solving ability and capacity to think on one's feet.
Willingness to work as part of a team in a fast-moving, growing global company.

Nice To Haves

Experience in Audio Visual, Video Conferencing, or networking environments.
Experience with Cisco CCW, Sage X3, and Jira.
Ability to drive progress positively and effectively while keeping stakeholders informed.
Ability to maintain a high standard of work under pressure and while handling multiple issues.

Responsibilities

Generate accurate vendor purchase orders based on client orders, including product specifications, quantities, and delivery timelines.
Monitor and track inbound vendor shipments to support timely and accurate delivery.
Work with project teams to address shipment delays or other issues.
Generate picking tickets for warehouse staff based on project timelines.
Create logistics tickets for outbound shipments to clients.
Perform detailed order-processing checks and verify that the correct products are shipped to clients.
Prioritize tasks and manage a high volume of orders while maintaining accuracy and quality.
Manage multiple client orders and adapt to changes in specifications, shipment schedules, and client requests.
Troubleshoot and promptly resolve issues to maintain smooth order flow.
Respond to client inquiries and provide order-status updates.
Stay informed about vendor product pricing, discounts, and promotions.
Identify opportunities to negotiate better vendor terms and reduce costs.
Negotiate favorable terms, discounts, or bulk-purchase arrangements to optimize profitability.