Order Management Associate

EOS • Austin, TX

2d

About The Position

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services. The Order Management Associate is expected to be proactive and thorough, maintain strong attention to detail, adapt to high-priority tasks, and manage workload effectively. The role processes client orders from vendor purchasing through shipment and delivery, while supporting accurate, timely fulfillment and effective vendor purchasing.

Requirements

• Experience in order management or a similar role, with firm knowledge of the supply chain process.
• Understanding of the commercial aspects of buying and reselling hardware.
• Experience using procurement software.
• Strong numeracy and analytical ability.
• Basic to intermediate Microsoft Excel knowledge.
• Excellent time-management skills and the ability to manage workload and prioritize tasks.
• Exceptional attention to detail and meticulousness.
• Strong communication skills.
• Proactive problem-solving ability and capacity to think on one's feet.
• Willingness to work as part of a team in a fast-moving, growing global company.

Nice To Haves

• Experience in audio-visual, video-conferencing, or networking environments.
• Experience with Cisco CCW, Sage X3, and Jira.
• Ability to drive progress positively and effectively while keeping stakeholders informed.
• Ability to maintain a high standard of work under pressure and while handling multiple issues.

Responsibilities

• Generate accurate vendor purchase orders based on client orders, including product specifications, quantities, and delivery timelines.
• Monitor and track inbound vendor shipments and work with project teams to address delays or shipment issues.
• Generate warehouse picking tickets according to project timelines and create logistics tickets for outbound client shipments.
• Perform order-processing and shipment quality checks to minimize errors and ensure clients receive the correct products.
• Prioritize and manage a high volume of simultaneous orders, adapting to changes in order specifications, shipment schedules, and client requests.
• Troubleshoot and resolve order-flow issues promptly.
• Respond to client inquiries and provide order-status updates.
• Stay informed about vendor pricing, discounts, and promotions, and identify opportunities to negotiate improved terms and reduce costs.
• Negotiate favorable vendor terms, discounts, or bulk-purchase arrangements to optimize profitability.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed