Senior Process Manager - Global Order Management

KION•Grand Rapids, MI

About The Position

Dematic is seeking a collaborative, solutions-focused professional to drive successful execution of complex global orders. The role connects teams across regions and functions, anticipates risks, resolves challenges, and helps ensure materials and equipment are delivered when projects need them. It works across Project Management, Engineering, Manufacturing, Procurement, Planning, Quality, Logistics, and other teams, using data and operational insights to improve decisions and strengthen global processes.

Requirements

Bachelor's degree in Supply Chain, Operations, Business, Engineering, Project Management, or a similar area, or equivalent experience.
Experience in order management, supply chain, materials management, manufacturing, project delivery, operations, or a related area.
Experience coordinating complex work across multiple teams, priorities, or locations.
Strong problem-solving and analytical abilities, including the capacity to interpret data to recognize risks and support decision-making.
Ability to communicate complex information clearly and work effectively with collaborators across functions and organizational levels.
Experience with ERP systems such as SAP and working knowledge of Excel.
Ability to work through changing priorities, bring structure to ambiguous situations, and move work forward collaboratively.
Experience identifying opportunities to improve processes, systems, or ways of working.
Collaborative approach and ability to influence outcomes and build alignment across teams.

Nice To Haves

Exposure to business intelligence or reporting tools.

Responsibilities

Lead order execution for cross-regional projects, coordinating requirements across global teams and manufacturing locations.
Partner across functions to align priorities, schedules, material availability, and delivery requirements throughout the project lifecycle.
Monitor order and project schedules, identify potential risks or shortages, and coordinate actions to keep customer commitments on track.
Facilitate solutions when priorities compete, including material allocation, scheduling, and other issues that affect multiple projects or regions.
Provide clear, actionable updates on order status, risks, priorities, and recovery plans to project teams and business leaders.
Support intercompany order processes and help teams navigate regional requirements, system dependencies, and SAP environments.
Use SAP, Excel, and business intelligence tools to analyze order status, lead times, shortages, risks, and performance trends.
Work with global teams to improve processes, lead-time planning, data quality, and ways of working, including support for new products, manufacturing transitions, and business transformation initiatives.
Share knowledge and guidelines across teams to help develop scalable and consistent approaches to global order management.