Senior Manager, Order Management

Skims•Los Angeles, CA

12h

About The Position

SKIMS is seeking a Senior Manager of Order Management to lead the processes connecting inventory plans to execution across its global business. Reporting to the Director, Inventory Operations, this role owns order visibility and execution from order creation through receipt, ensuring teams have accurate and timely information about inventory flow, delivery timing, changes, and risk. The role connects Planning, Merchandising, Product, Production, Supply Chain, Logistics, Finance, and Commercial teams to help ensure inventory arrives in support of business priorities. The Senior Manager will lead the Order Management function, build clear ownership and scalable processes, and improve data integrity, reporting, and visibility throughout the order lifecycle. The role will also identify systems, automation, and process improvements as the function grows across categories, channels, stores, and international markets, while leading cross-functional partners and growing the team as needed.

Requirements

7+ years of experience in order management, inventory operations, merchandise operations, planning operations, production, or supply chain within a retail or consumer brand.
Bachelor’s degree in Business Administration, Fashion, Logistics, or a related field.
Strong understanding of the retail product lifecycle from buy through order, shipment, and receipt.
Experience managing high volumes of orders within a complex omnichannel environment.
Exceptional attention to detail and commitment to data accuracy.
Strong analytical, organizational, and problem-solving skills.
Demonstrated ability to manage exceptions and drive resolution across multiple functions.
Strong communication skills and ability to translate operational issues into clear business implications.
Experience improving processes and implementing scalable ways of working.
Proactive, detail-oriented mindset with a bias toward disciplined execution.
Ability to lead through influence across Production, Supply Chain, Logistics, and Finance.
Comfort operating in ambiguity and building processes in a scaling function.
Ability to turn operational issues into clear business recommendations.
Collaborative style grounded in accountability and follow-through.

Nice To Haves

Experience with ERP, order management, planning, or supply chain systems.
Oracle experience.

Responsibilities

Lead the Order Management function and establish clear ownership, processes, and service levels across the order lifecycle.
Oversee order creation, maintenance, changes, cancellations, delivery dates, and receipt visibility.
Maintain accurate, timely visibility into inbound inventory and identify risks to planned receipts.
Partner with Merchandise Planning and Inventory Management to ensure orders reflect approved buys and inventory strategies.
Work with Production, Supply Chain, and Logistics to understand delivery changes and communicate their business impact.
Identify order and delivery exceptions proactively and drive timely resolution across cross-functional teams.
Ensure order, quantity, delivery timing, and cancellation changes are accurately reflected across systems.
Develop reporting on inbound inventory, late orders, receipt timing, open orders, and exception management.
Establish data integrity and governance across order management processes.
Improve visibility across planned, ordered, in-transit, and received inventory.
Build scalable processes to support growth across categories, channels, stores, and international markets.
Identify systems, automation, and process improvements that reduce manual work and improve accuracy.
Lead and align cross-functional partners across Production, Supply Chain, Logistics, and Finance, and grow the Order Management team as the function scales.