(USA) Senior Manager, Operations Improvement

Walmart•Albany, NY

3d•$90,000 - $180,000•Onsite

About The Position

Walmart is expanding its workforce and is actively recruiting a Senior Manager for Operations Improvement. This role will oversee multiple projects by defining scope and objectives, establishing activities, deliverables, milestones, and timelines, coordinating planning, tracking changes, managing governance, identifying resources, monitoring budgets, and delivering presentations and reports to stakeholders. The position involves managing content management initiatives, directing processes and procedures, managing behavior change and process improvement programs, driving the execution of business plans and projects, and providing supervision and development opportunities for associates. The role also promotes and supports company policies, values, and standards, and ensures business needs are met by evaluating current plans and collaborating with stakeholders. The annual salary range for this position is $90,000.00 - $180,000.00, with additional compensation including performance bonuses.

Requirements

Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area

Nice To Haves

Microsoft Office
Retail Industry
Training and Development
Working on cross-functional teams or projects
Masters: Business Administration
Project Management - Project Management Professional - Certification
Six Sigma Black Belt - Certification
Six Sigma Green Belt - Certification

Responsibilities

Manages content management initiatives by evaluating and prioritizing content requests; designing, developing, automating, and maintaining tools, templates, and resources; collaborating with the team to develop and implement intra-net content; providing guidance to the team on platform functionality, communication approaches, and content quality standards; ensuring content and digital communications methods align with content governance standards; auditing and tracking content variables; and adapting content and digital communication methods to resolve audit concerns.
Directs processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance, and workflows; evaluates key business components to assess current performance baselines; identifies areas of improvement; edits existing processes and develops improvement solutions; ensures program processes are simple and executable with manageable rollout plans; consulting with cross-functional teams to get alignment on improvement solutions; ensuring process is sustainable for future use; and communicating changes and solutions to key stakeholders to get buy-in and drive behavior change.
Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs; partnering with cross-functional teams to develop the operational strategy to simplify processes; providing guidance and expertise on company policies and procedures; ensuring proper controls, tools, and materials are present to enhance behavior change; partnering with stakeholders to ensure alignment and support of the processes; monitoring program performance concerning metrics; identifying post-implementation issues and concerns; and developing and gaining buy-in on changes and resolutions
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring belonging awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.

Benefits

Incentive awards for performance
401(k) match
Stock purchase plan
Paid maternity and parental leave
PTO
Multiple health plans
Vision & dental plans for you & dependents
Walmart discount
Work vehicle and tools provided
Financial benefits including 401(k), stock purchase plans, life insurance
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Pay during military service
Paid time off - to include vacation, sick leave and parental leave
Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
World-class training
Performance-based bonus awards
Medical, vision and dental coverage
Company-paid life insurance
Family care leave
Bereavement
Jury duty
Voting
Military Leave Pay
Adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Paid sick leave laws, where applicable.