(USA) Senior Manager I, Operations Improvement, Facility
About The Position
As Senior Manager I, Operations Improvement, you’ll lead multiple high-visibility initiatives to simplify work and strengthen business performance. You’ll translate customer and operational needs into clear plans, remove barriers, and deliver measurable results through governance, change leadership, and cross-functional partnership. The role combines strategic thinking with hands-on execution to enable scalable improvements. Within Supply Chain, the Operations Improvement team focuses on making processes simpler, more executable, and easier to sustain through clear standards, tools, and communication. This role helps programs and processes land effectively in the business, drive behavior change, and improve efficiency and cost-effectiveness over time. The position is based at 2500 E Belt Line Rd, Lancaster, Texas.
Requirements
- Bachelor’s degree in Business or a related field and 3 years’ experience in retail operations, content development, project management, or a related area; alternatively, 5 years’ experience in one of those areas.
- Experience leading multiple concurrent projects with strong governance, stakeholder updates, and risk management.
- Demonstrated ability to simplify processes using data, establish standards, and drive sustainable rollouts.
- Proven change leadership skills, including influencing behavior adoption and resolving post-implementation issues.
- Strength in content and tool management, including templates, resources, and intranet content, with a focus on quality and governance.
- People leadership experience, including selection, coaching, performance management, and recognition, in a fast-paced environment.
Nice To Haves
- Developing and delivering training.
- Master’s degree in Business Administration.
- Project Management Certification.
- Retail consulting experience.
- Six Sigma certification.
- Using Microsoft Office.
- Working with cross-functional teams.
Responsibilities
- Drive execution of multiple business plans by setting priorities, removing obstacles, and measuring progress.
- Lead project governance across scope, milestones, timelines, resources, and budgets, and provide stakeholder reporting.
- Build and sustain process improvements by analyzing data, defining standards, and driving adoption through change programs.
- Manage content initiatives by prioritizing requests and ensuring tools, templates, and communications meet governance standards.
- Hire, develop, and lead associates through coaching, performance expectations, and a team-based environment.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
