(USA) Senior Operations Manager

Sam's West•Perris, CA

13h•Onsite

About The Position

The Senior Operations Manager directs logistical operations and develops and implements a strategic plan for Logistics that accounts for operational safety, customer issues, and company and regulatory policies, standards, and procedures. The role oversees operational processes and systems to promote compliance, develops procedures for general Logistics operations and for handling accidents and emergencies, and supports equipment maintenance in line with business objectives and applicable standards. The manager develops and implements the business plan for their area to meet facility goals such as production, quality, and safety, and drives operational improvements. They manage financial aspects by tracking expenses against budget, monitoring asset utilization, and preparing or analyzing business reports. They ensure facility-wide compliance with quality and safety requirements and forecast staffing, workload, and performance needs. The role supervises managers, leaders, and associates; sets direction and goals; monitors performance; provides feedback; identifies development needs; and supports learning and growth. Duties also include participating in hiring, promotion, coaching, teaching, and evaluation, and resolving associate, customer, and supplier concerns. The manager serves as a community liaison and supports local organizations, charitable activities, and company-sponsored programs. The position is expected to model Walmart’s values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. This includes fostering belonging, developing talent, building collaborative relationships, making data-informed decisions, maintaining ethical standards, supporting continuous improvement, and encouraging adoption of new technologies and skills. The role is based at the Sam’s Club facility at 22722 Harley Knox Blvd, Perris, California.

Requirements

Bachelor’s degree in business or a related field, such as Management, Logistics, Business Administration, Financial Management, or Production/Operations Management, and 2 years of experience in a senior management role within an operations, distribution, or logistics environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in facility-wide hiring and promotion; OR
2 years of experience as a Walmart Logistics Operations Manager, including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in hiring and promotion; OR
4 years of experience in a senior management role in an operations, distribution, logistics, or retail environment supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in facility-wide hiring and promotion.
Attend and successfully complete all job-required trainings and assessments.

Nice To Haves

Experience with compliance.
Experience with financial modeling and analysis.
Experience managing challenging workforce issues.
Experience with modeling and forecasting.
Experience preparing and executing budgets.
Profit and Loss (P&L) accountability.
Experience supervising associates.
Walmart Logistics Manager experience.
Familiarity with Walmart Logistics Systems.
Bachelor’s degree in Business, Finance, Logistics, Management, or Operations Management.

Responsibilities

Communicate verbally and in writing with individuals and groups, including customers, suppliers, and associates.
Monitor and manage assigned financial aspects, including expenses against budget, asset utilization, and business reports.
Participate in local and community organizations and charitable activities, and champion company-sponsored programs and events.
Supervise and manage associates and leaders by setting direction and goals, monitoring performance, providing feedback, identifying development needs, and supporting learning and growth.
Participate in facility-wide hiring, promotion, coaching, teaching, and evaluation of associates.
Investigate and resolve associate, customer, and supplier concerns, consulting others when needed.
Develop and implement the area business plan to achieve facility goals for production, quality, and safety, and implement operational improvements.
Monitor facility-wide compliance with Logistics and company quality and safety standards, policies, procedures, and directives.
Forecast and follow up on staffing, workload, and performance results to meet business demands.
Direct logistical operations and develop and implement a comprehensive Logistics-related strategic plan.
Execute processes and systems that promote and enforce compliance with regulatory policies, standards, and procedures related to Logistics operations.
Develop and communicate procedures for general Logistics operations, accidents and emergencies, and equipment maintenance.
Create an environment where managers and associates recommend and implement improvements to Logistics operations in alignment with company and regulatory standards.
Model company values by fostering belonging, developing talent, acting with integrity, serving customers and members, using data-informed judgment, and driving continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.