(USA) Senior Operations Manager

Walmart•Lithia Springs, GA

2d•$116,000 - $174,000•Onsite

About The Position

At Sam's Club, we're redefining how products move from our supply chain network to our members. As an Assistant General Manager (AGM) in a Fulfillment Center, you'll play a critical leadership role in driving operational excellence, developing high-performing teams, and delivering exceptional service in a fast-paced, technology-enabled environment. You'll partner with the General Manager to lead facility operations, oversee large teams of associates and leaders, execute business strategies, and ensure a safe, productive, and member-focused operation. This role offers the opportunity to make a significant impact on the business while building a strong leadership pipeline for future advancement.

Requirements

Experience leading large teams in distribution, fulfillment, supply chain, manufacturing, retail, or related operations environments.
Demonstrated success developing leaders, driving engagement, and building high-performing teams.
Strong coaching, communication, and change management skills.
Experience managing safety, quality, productivity, service, and financial performance.
Ability to analyze operational data and translate insights into business results.
Proven track record of executing complex operational strategies and continuous improvement initiatives.
Strong decision-making and problem-solving capabilities.
Ability to balance short-term execution with long-term business objectives.
Comfortable working in a fast-paced, rapidly evolving environment.
Bachelor's Degree in business or a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 2 years experience in a senior management role within an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide OR 2 years experience as a Walmart Logistics Operations Manager including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 4 years experience in a senior management role in an operations/distribution/logistics /retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Supply Chain, Transportation and Logistics Management through Live Better U and Bellevue University
Both Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 3 years experience in a senior management role in an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide
Developing and managing budgets, contracts, managing P&L, developing manpower forecasts, monitoring regulatory compliance, and analyzing financial/operational data.
Experience as a Walmart Logistics Operations Manager including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates
Senior-level experience managing multiple functional areas (e.g., receiving, shipping, QA, order filling) within a warehouse or Logistics network

Responsibilities

Support the overall management of fulfillment center operations, including receiving, storage, order fulfillment, shipping, and inventory management.
Drive execution of operational plans to achieve performance goals related to safety, quality, productivity, service, and cost.
Monitor key performance indicators (KPIs), analyze business metrics, and implement solutions that improve operational efficiency and member experience.
Champion continuous improvement initiatives that optimize workflows, increase productivity, and enhance facility performance.
Anticipate staffing and workload demands to ensure operational readiness and business continuity.
Lead, coach, and develop salaried and hourly associates across multiple functional areas.
Create a culture of accountability, collaboration, and engagement where associates can grow and thrive.
Identify talent, support succession planning, and participate in hiring, promotion, performance management, and development decisions.
Provide clear direction, ongoing feedback, and development opportunities to strengthen leadership capabilities throughout the facility.
Ensure compliance with all company policies, safety standards, regulatory requirements, and operational procedures.
Promote a culture where safety is a core value and associates actively participate in maintaining a safe work environment.
Investigate operational, associate, supplier, and member concerns and ensure timely resolution.
Lead efforts to maintain operational excellence through consistent process execution and compliance monitoring.
Translate business objectives into actionable plans that support facility and network goals.
Use data, insights, and operational trends to make informed decisions and solve complex business challenges.
Partner with cross-functional teams to improve service levels, streamline processes, and support organizational priorities.
Leverage technology and innovative solutions to enhance productivity and operational effectiveness.
Serve as a positive ambassador for Sam's Club by supporting company-sponsored initiatives, community partnerships, and local outreach efforts.
Build relationships that strengthen our presence and reputation within the communities we serve.

Benefits

competitive pay
performance-based bonus opportunities
medical
dental
vision
401(k)
associate stock purchase plans
paid time off
parental leave
education benefits
company-paid life insurance
family care leave
bereavement
jury duty
voting
short-term and long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.