(USA) Senior Manager, Marketing Operations

Walmart•San Bruno, CA

21h

About The Position

The Growth Marketing & Operations Sr. Manager, PMM Operations & Enablement will lead the strategy, design, governance, and continuous evolution of Walmart Connect’s Product Marketing operating system. The role translates PMM strategy into an integrated operating model encompassing organizational structure, processes, governance, systems, metrics, capacity, and operating rhythms. It defines how PMM teams plan, prioritize, allocate resources, make decisions, collaborate across functions, bring products to market, and drive adoption across Walmart Connect’s portfolio. As a strategic partner to PMM Leadership, Product, Sales, Analytics, Enablement, and Marketing Operations, this leader diagnoses operating-model gaps and designs scalable ways of working to improve role clarity, organizational capacity, decision-making, launch readiness, and execution consistency. The position aims to simplify complexity, create operational leverage, and enable PMMs to focus more on strategic business impact. Success means delivering a scalable PMM operating model; improving leadership visibility into priorities, capacity, dependencies, risks, trade-offs, and outcomes; clarifying decision rights, ownership, and engagement models; strengthening planning, commercialization, and GTM governance; and driving sustained adoption through scalable frameworks, enablement, automation, and institutional knowledge. The role also connects the PMM operating model to the broader future-state Marketing Operating Model and collaborates with AI, Analytics, Automation, and Tool Governance leaders on systems, data, workflows, and performance measurement. The position is located in Hoboken, New Jersey or San Bruno, California.

Requirements

Bachelor’s degree in Marketing, Business, Communications, Technology, Organizational Design, or a related field.
10+ years of experience in Product Marketing Operations, Business Operations, Product Operations, Marketing Operations, Commercialization, or a related operating-model discipline.
Demonstrated experience designing and scaling cross-functional operating systems, including decision rights, governance, capacity planning, role clarity, and ways of working.
Experience building operating mechanisms from the ground up within an evolving, scaling, or transforming organization.
Deep understanding of Product Marketing organizations, product lifecycles, go-to-market strategy, and commercialization.
Experience designing portfolio-planning, prioritization, capacity-management, or resource-allocation frameworks.
Demonstrated success leading organizational change and driving adoption of new processes, tools, roles, and ways of working.
Strong business judgment and ability to balance rigor and standardization with simplicity, flexibility, and speed.
Strong executive communication, facilitation, stakeholder-management, and influencing skills.
Strong analytical and operational problem-solving skills, including the ability to translate ambiguity into scalable solutions and business outcomes.
Bachelor’s degree in Business, Marketing, or a related field and 2 years’ experience in marketing operations, business management, or a related field; OR 4 years’ experience in marketing operations, business management, or a related field.
2 years’ experience in strategic sourcing and procurement.

Nice To Haves

Experience with portfolio-management platforms, workflow tools, capacity-planning systems, or similar operational technology.
Experience in retail, eCommerce, advertising, media, technology, or another complex, high-growth organization.
Experience leading cross-functional projects.
Experience with marketing or advertising agency management.
Master of Business Administration.

Responsibilities

Design and continuously evolve the end-to-end PMM operating model across organizational structure, planning, commercialization, go-to-market execution, adoption, and performance measurement.
Translate PMM strategy into clear roles, decision rights, governance, systems, metrics, capacity models, and recurring operating rhythms.
Diagnose organizational friction, ownership gaps, and accountability breakdowns, and redesign ways of working to address root causes.
Define how PMM teams and cross-functional partners interact across the product lifecycle, including operating agreements, engagement models, handoffs, and escalation paths.
Simplify workflows, eliminate low-value activity, reduce duplication, and balance enterprise consistency with business flexibility.
Lead quarterly planning, commit management, and prioritization processes that align PMM capacity and investment with organizational goals.
Develop workload and capacity-planning frameworks that provide leadership visibility into demand, resource constraints, dependencies, risks, and trade-offs.
Establish prioritization criteria and decision mechanisms for transparent investment and resource-allocation decisions.
Assess role clarity, ownership, capabilities, and operating capacity as business and portfolio needs evolve.
Determine where work should be centralized, standardized, automated, simplified, delegated, or eliminated.
Facilitate executive review forums and translate portfolio insights into decisions, actions, and accountability.
Own and evolve Walmart Connect’s go-to-market and commercialization framework as part of the broader PMM operating system.
Establish launch-readiness standards, decision forums, milestones, and escalation mechanisms appropriate to business impact, complexity, and risk.
Partner with PMM, Product, and Sales Enablement to clarify commercialization roles, handoffs, dependencies, and success measures.
Design systems and workflows connecting product strategy, market readiness, launch execution, field enablement, adoption, and ongoing optimization.
Use performance data, stakeholder feedback, and retrospectives to improve PMM infrastructure, operational tooling, workflows, and automation.
Develop and execute change strategies that drive adoption of PMM operating models, processes, tools, and ways of working.
Assess stakeholder readiness, change impact, adoption barriers, and capability gaps before introducing new operating mechanisms.
Build documentation, training, communications, toolkits, and support models that enable consistent execution and self-service.
Partner with PMM leaders and change champions to reinforce new behaviors, accountability, and expectations.
Define adoption measures and use performance data and stakeholder feedback to improve processes and enablement.
Partner with Marketing Operations leadership to connect the PMM operating model to the broader future-state Marketing Operating Model.
Collaborate with AI, Analytics, Automation, and Tool Governance leaders to align PMM systems, data, workflows, and performance measurement.
Identify technology and automation opportunities to improve PMM productivity, decision-making, and operational effectiveness.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U Walmart-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.