(USA) Senior Operations Manager
About The Position
At Sam's Club, the Senior Operations Manager (also described in the position summary as an Assistant General Manager) helps lead fulfillment center operations and supports the General Manager. The role oversees large teams and facility operations in a fast-paced, technology-enabled environment, with a focus on operational excellence, team development, safety, productivity, and member service. It offers the opportunity to influence business results and build leadership experience for future advancement. The position supports operations across receiving, storage, order fulfillment, shipping, and inventory management. It translates business objectives into operational plans, monitors performance and business metrics, and applies data and continuous improvement to enhance efficiency, service, and facility performance. The role also develops leaders and associates, supports talent and staffing decisions, promotes a safe and compliant workplace, resolves operational and stakeholder concerns, and represents Sam's Club in community initiatives. The annual salary range is $116,000 to $174,000. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, a Regional Pay Zone adjustment based on location. Benefits may include health coverage, retirement and stock purchase plans, paid time off and leave, education benefits, disability coverage, company discounts, and other programs. Benefits and eligibility may depend on job classification and length of employment and may be subject to plan terms.
Requirements
- Bachelor's degree in business or a related field, plus 2 years of experience in a senior management role in an operations, distribution, or logistics environment, supervising, evaluating, mentoring, and developing managers or supervisors; managing workload; and participating in facility-wide hiring and promotion decisions; OR 2 years of experience as a Walmart Logistics Operations Manager with the specified associate supervision, development, workload management, hiring, and promotion duties; OR 4 years of experience in a senior management role in an operations, distribution, logistics, or retail environment with the specified management, workload, hiring, and promotion duties.
- Experience leading large teams in distribution, fulfillment, supply chain, manufacturing, retail, or related operations environments.
- Demonstrated success developing leaders, driving engagement, and building high-performing teams.
- Strong coaching, communication, and change management skills.
- Experience managing safety, quality, productivity, service, and financial performance.
- Ability to analyze operational data and translate insights into business results.
- Proven ability to execute complex operational strategies and continuous improvement initiatives.
- Strong decision-making and problem-solving capabilities.
- Ability to balance short-term execution with long-term business objectives.
- Comfort working in a fast-paced, rapidly evolving environment.
- Attend and successfully complete all job-required trainings and assessments.
Nice To Haves
- Bachelor of Science in Supply Chain, Transportation and Logistics Management through Live Better U and Bellevue University.
- Bachelor's degree in a related field plus 3 years of experience in a senior management role in an operations, distribution, or logistics environment, with manager or supervisor development, workload management, and facility-wide hiring and promotion responsibilities.
- Experience developing and managing budgets and contracts, managing P&L, developing manpower forecasts, monitoring regulatory compliance, and analyzing financial and operational data.
- Experience as a Walmart Logistics Operations Manager, including supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in hiring and promotion.
- Senior-level experience managing multiple functional areas, such as receiving, shipping, QA, and order filling, within a warehouse or logistics network.
Responsibilities
- Support overall fulfillment center operations, including receiving, storage, order fulfillment, shipping, and inventory management.
- Execute operational plans to achieve safety, quality, productivity, service, and cost goals.
- Monitor KPIs and business metrics, analyze results, and implement solutions to improve operational efficiency and member experience.
- Lead continuous improvement initiatives to optimize workflows, productivity, and facility performance.
- Anticipate staffing and workload demands to ensure operational readiness and business continuity.
- Lead, coach, and develop salaried and hourly associates across multiple functional areas.
- Build a culture of accountability, collaboration, engagement, and associate development.
- Identify talent; support succession planning; and participate in hiring, promotion, performance management, and development decisions.
- Provide direction, feedback, and development opportunities to strengthen leadership capabilities throughout the facility.
- Ensure compliance with company policies, safety standards, regulatory requirements, and operational procedures.
- Promote a safety-focused culture and associate participation in maintaining a safe work environment.
- Investigate operational, associate, supplier, and member concerns and ensure timely resolution.
- Maintain operational excellence through consistent process execution and compliance monitoring.
- Translate business objectives into actionable plans that support facility and network goals.
- Use data, insights, and operational trends to make decisions and solve business challenges.
- Partner with cross-functional teams to improve service levels, streamline processes, and support organizational priorities.
- Leverage technology and innovative solutions to improve productivity and operational effectiveness.
- Support company-sponsored initiatives, community partnerships, and local outreach, and build relationships that strengthen Sam's Club's community presence and reputation.
Benefits
- Medical, dental, and vision coverage
- 401(k)
- Associate stock purchase plans
- Company-paid life insurance
- Paid time off and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
- Performance-based annual or quarterly bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
