Senior Manager, Internal Comms

Twitch•New York City, NY

About The Position

Twitch is seeking a leader for company-wide internal communications. This role helps employees understand what is happening and why it matters, supports them through complex company moments and transitions, and develops company All Hands programming that employees look forward to. The work ranges from communications for organizational changes to developing new All Hands segments and identifying stories from across the company. The role calls for excellent judgment, strong instincts, creative ambition, and a focus on making communications useful, interesting, and engaging. Keeping employees informed and connected, and highlighting and celebrating Twitch’s people, work, and community, are central to the position. The position is available in New York, San Francisco, Los Angeles, Irvine, or Seattle. The Senior Manager owns internal communications strategy and execution, authors company-level messaging, partners with executives and teams on sensitive or complex issues, and develops communications plans for organizational changes, announcements, and other important moments. The role also tracks employee engagement and feedback to improve communications. The Senior Manager leads All Hands editorial strategy and content development and works with production and creative partners on run of show, speaker preparation, creative elements, and live production. They build relationships across Twitch to uncover stories, speakers, and work employees should know about; develop fresh segments and formats; and measure success through attendance, engagement, feedback, and other signals. The role requires strong project management and production skills to manage multiple timelines, deliver weekly programming, and plan future content.

Requirements

At least 5 years of experience.
Ability to build communications strategies for complicated transitions and manage details of All Hands segments.
Curiosity about company activity, employee concerns, and what employees need to hear.
Comfort asking tough questions and pushing for clarity.
Creativity and the ability to identify compelling stories within a company.
Interest in experimenting with internal programming, measuring results, and adapting based on what works.
Strong project management and production skills, including managing multiple timelines and delivering weekly programming.
Ability to develop compelling segments and partner effectively with creative and production teams.

Responsibilities

Own internal communications strategy and execution across the company.
Author company-level messaging that provides employees with necessary information and context.
Partner with executives and teams across Twitch on sensitive or complex issues, anticipate employee questions, and help leaders communicate clearly.
Develop communications plans for organizational changes, company announcements, and other important moments.
Track employee engagement and feedback and use insights to improve communications.
Lead All Hands programming, including editorial strategy and content development.
Work with production and creative partners on run of show, speaker preparation, creative elements, and live production.
Build relationships across the company to identify stories, speakers, and work employees should know about.
Develop new All Hands segments and formats and find ways to keep the programming engaging.
Measure All Hands success using attendance, engagement, feedback, and other signals, and adapt programming accordingly.
Manage multiple timelines, deliver weekly programming, and plan future content.
Turn ideas into compelling segments and partner with creative and production teams to strengthen the final product.