Senior Manager, Internal Comms

Twitch•New York, NY

14h•$118,200 - $185,000

About The Position

Twitch is hiring a Senior Manager, Internal Comms to lead internal communications across the company. The role helps employees understand company developments and their significance, navigate complex company moments and transitions, and creates All Hands programming that employees look forward to. It combines strategic communications work with creative programming, with an emphasis on keeping employees informed and connected and highlighting the company’s people, work, and community. The position owns internal communications strategy and execution, including company-level messaging and communications for organizational changes and other important announcements. It partners with executives and teams across Twitch on sensitive or complex issues, anticipates employee questions, and uses engagement and feedback to improve communications. The role also leads All Hands editorial strategy, content development, and programming. It works with production and creative partners on run of show, speaker preparation, creative elements, and live production, while developing new segments and formats. The position builds company relationships to surface stories and speakers, and evaluates programming through attendance, engagement, feedback, and other signals. The role can be based in New York, NY; San Francisco, CA; Los Angeles, CA; Irvine, CA; or Seattle, WA.

Requirements

At least 5 years of experience.
Ability to build communications strategy for a complicated transition and also develop the details of an All Hands segment.
Curiosity about company activities, employee interests, and what employees need to hear.
Comfort asking tough questions and pressing for clarity.
Strong project management and production skills, including the ability to manage multiple timelines.
Ability to turn ideas into compelling segments and partner effectively with creative and production teams.

Responsibilities

Own internal communications strategy and execution across the company.
Author company-level messaging so employees receive the information and context they need.
Partner with executives and teams across Twitch on sensitive or complex issues, anticipate employee questions, and help leaders communicate clearly.
Develop communications plans for organizational changes, company announcements, and other important moments.
Track employee engagement and feedback and use findings to improve communications.
Lead All Hands programming, including editorial strategy and content development.
Coordinate with production and creative partners on run of show, speaker preparation, creative elements, and live production.
Build relationships across the company to identify stories, speakers, and work employees should know about.
Develop new All Hands segments and formats and explore ways to improve the programming.
Measure All Hands success using attendance, engagement, feedback, and other signals, and adjust programming accordingly.
Manage multiple timelines while delivering weekly programming and planning future programming.