Senior Manager, Internal Comms

Twitch•San Francisco, CA

13h•$118,200 - $185,000

About The Position

Twitch is seeking a leader for internal communications across the company. The role helps employees understand what is happening and why it matters, supports employees and leaders through complex company moments and transitions, and develops company All Hands programming that employees look forward to. The position calls for strong judgment, creative ambition, and the ability to make internal communications useful, interesting, and engaging while keeping employees informed and connected and highlighting the company’s people, work, and community. The Senior Manager owns company-wide internal communications strategy and execution, including messaging and communications plans for organizational changes, company announcements, and other important moments. The role partners with executives and teams on sensitive or complex issues, anticipates employee questions, and uses engagement and feedback to improve communications. The position also owns All Hands programming, from editorial strategy and content development through speaker preparation, run of show, creative elements, and live production in partnership with production and creative teams. The role builds company-wide relationships to uncover stories and speakers, develops fresh segments and formats, and measures attendance, engagement, feedback, and other indicators to guide improvements. The role can be based in New York, NY; San Francisco, CA; Los Angeles, CA; Irvine, CA; or Seattle, WA. The listed annual base salary ranges are $118,200–$160,000 in Seattle, Los Angeles, and Irvine, and $130,000–$185,000 in San Francisco and New York. Compensation may also include sign-on payments and restricted stock units; final compensation depends on experience, qualifications, and location.

Requirements

At least 5 years of experience.
Ability to develop communications strategy for a complicated transition and manage the details of an All Hands segment.
Curiosity about company developments, employee interests, and what employees need to hear.
Comfort asking tough questions and pressing for clarity.
Creativity and strong opinions about what makes internal programming interesting.
Ability to identify compelling stories within a company and willingness to try new approaches.
Strong project management and production skills, including managing multiple timelines and delivering weekly programming while planning ahead.
Ability to create compelling segments and bring company and community moments to life.

Responsibilities

Own internal communications strategy and execution across the company.
Author company-level messaging that gives employees the information and context they need.
Partner with executives and teams across Twitch on sensitive or complex issues, anticipate employee questions, and help leaders communicate clearly.
Develop communications plans for organizational changes, company announcements, and other important moments.
Track employee engagement and feedback and use those insights to improve communications.
Lead All Hands programming, including editorial strategy and content development.
Partner with production and creative teams on run of show, speaker preparation, creative elements, and live production.
Build relationships across the company to uncover stories, speakers, and work employees should know about.
Develop new All Hands segments and formats to keep programming fresh, engaging, and worthwhile.
Develop ideas for evolving All Hands as programming rather than treating it only as a company meeting.
Measure All Hands success using attendance, engagement, feedback, and other signals, and use findings to guide changes.
Manage multiple timelines, deliver weekly programming, and plan future programming.
Turn ideas into compelling segments and partner with creative and production teams to strengthen the finished product.