Director, Internal Comms & Team Member Experience

NBCUniversal•Universal City, CA

19h•$120,000 - $150,000•Hybrid

About The Position

The Director, Internal Communications & Team Member Experiences will drive FPP’s creation of communications strategies, campaigns, events, and content designed for current and prospective team members worldwide. Partnering with Human Resources and Global Communications, this role will shape and deliver engaging communications and experiences that inform, inspire, connect, and engage team members around the world in a consistent Company voice. As a key engagement driver, this role will reinforce our culture and align team members with the company’s vision, purpose, priorities, and values. The Director will contribute to attracting and retaining talent to FPP and its various departments and locations, positioning FPP as an Employer of Choice in the external marketplace. The Director should be team member engagement-focused, proactive, strategic and creative in approach and suited for a fast-paced, demanding environment in an organization going through an exciting transformation.

Requirements

8+ years related experience required in corporate and / or team member / internal communications, preferably in a global, consumer-facing organization
Proven ability to lead complex communication initiatives across a large, diverse, and matrixed workforce
Ability to be flexible; effectively manage multiple priorities at once
Exceptional storytelling, writing, editing, and presenting skills
Strong executive presence and experience supporting senior leadership
Collaborative mindset and ability to build strong cross-functional partnerships
Strong commitment to confidentiality and integrity in handling sensitive information
Have a deep understanding of the experiential and analytical impact of the team member journey
Familiarity with internal communications platforms and tools (e.g., Emma, Canva, Microsoft Office 365 including Sharepoint and copilot, video production, etc.)

Responsibilities

Create strategic communication and events plan regarding key company initiatives and programs, as well as positioning and strategy for overall message, tone and voice
Develop and implement creative ways to engage team members in coordination with overall Human Resources and Communication strategies
Create programs and activities that matter most to the team member culture, while ultimately driving overall business performance including town halls, coordinated product release activities, team member engagement and appreciation, networking, and other key internally focused events
Write and serve as senior editor for all division-wide communications to team members, including executive communications
Collaborate with HR, Global Communications, and the FPP Leadership Team
Cultivate relationships with key stakeholders and departments within and outside of FPP to ensure alignment and consistency in messaging
Maintain and populate content for all communication channels, including company updates, team member spotlights, business initiatives, event promotions, etc.
Lead FPP’s activation of initiatives in response to the results of our Team Member Engagement/Satisfaction Survey.
Explore new and creative ways to leverage communication platforms and digital content to tell stories that inspire and engage our audience
Develop KPIs and feedback loops to assess the effectiveness of communication strategies, content, and channels; continuously improve based on analytics and feedback
Maintain a friendly and approachable demeanor, establishing strong relationships with team members globally, aligning to the specific needs of their respective businesses/destinations
Participate in best practice sharing with other UDX divisions
Maintain FPP’s calendar with internal meetings and other company events and liaise with executives on event participation