Senior Manager, Internal Comms

Twitch•San Francisco, CA

About The Position

Twitch is seeking a leader for company-wide internal communications. The role helps employees understand company developments and their significance, navigate complex company moments and transitions, and stay informed and connected. The position also leads company All Hands programming, with an emphasis on making it useful, engaging, and worth employees’ time, and on highlighting the people, work, and community at Twitch. The role combines communications strategy and execution with editorial development, production, and measurement. It partners with executives and teams across Twitch on sensitive or complex issues, and collaborates with creative and production partners to develop and deliver All Hands programming. The position may be based in New York, NY; San Francisco, CA; Los Angeles, CA; Irvine, CA; or Seattle, WA.

Requirements

At least 5 years of experience.
Ability to develop communications strategy for a complex transition and handle the details of an All Hands segment.
Curiosity about company developments, employee interests, and the information employees need.
Comfort asking difficult questions and pressing for clarity.
Creativity and knowledge of what makes internal programming interesting, including the ability to find compelling company stories.
Willingness to experiment, measure results, and adjust programming.
Strong project management and production skills, including the ability to manage multiple timelines.
Ability to develop ideas into compelling segments and partner with creative and production teams.

Responsibilities

Own internal communications strategy and execution across the company.
Author company-level messaging that gives employees relevant information and context.
Partner with executives and teams across Twitch on sensitive or complex issues; anticipate employee questions and help leaders communicate clearly.
Develop communications plans for organizational changes, company announcements, and other important moments.
Track employee engagement and feedback and use the findings to improve communications.
Lead All Hands programming, including editorial strategy and content development.
Work with production and creative partners on run of show, speaker preparation, creative elements, and live production.
Build relationships across the company to identify stories, speakers, and work employees should know about.
Develop new All Hands segments and formats and explore ways to evolve the programming.
Measure All Hands success using attendance, engagement, feedback, and other signals, then use the results to guide changes.
Manage multiple timelines, delivering weekly programming while planning future programming.