Senior Manager, Internal Comms

Twitch•Seattle, WA

About The Position

Twitch is seeking a leader for company-wide internal communications. This role helps employees understand company developments and their significance, supports communication through complex company moments and transitions, and creates All Hands programming that employees find useful and engaging. The position combines strategic communications with hands-on editorial development and production, including organizational-change communications, company messaging, and the discovery and presentation of stories about Twitch’s people, work, and community. The role owns internal communications strategy and execution, partners with executives and teams on sensitive or complex issues, and uses employee engagement and feedback to improve communications. It also owns All Hands editorial strategy and content development, working with production and creative partners on programming, speakers, run of show, creative elements, and live production. The successful candidate will treat All Hands as programming, experiment with formats, and assess its effectiveness using attendance, engagement, feedback, and other signals. The role may be based in New York, San Francisco, Los Angeles, Irvine, or Seattle.

Requirements

At least 5 years of experience.
Ability to develop communications strategy for a complex transition and handle the detailed development of an All Hands segment.
Curiosity about company activity, employee priorities, and what employees need to hear.
Comfort asking tough questions and pushing for clarity.
Creativity and an ability to identify compelling stories within a company.
Interest in experimenting with internal programming, measuring results, and adapting based on findings.
Strong project-management and production skills, including the ability to manage multiple timelines.
Ability to turn ideas into compelling segments and collaborate with creative and production teams.

Responsibilities

Own internal communications strategy and execution across the company.
Write company-level messaging that gives employees the information and context they need.
Partner with executives and teams on sensitive or complex issues, anticipate employee questions, and help leaders communicate clearly.
Develop communications plans for organizational changes, company announcements, and other important moments.
Track employee engagement and feedback and use insights to improve communications.
Lead All Hands programming, including editorial strategy and content development.
Work with production and creative partners on run of show, speaker preparation, creative elements, and live production.
Build relationships across the company to identify stories, speakers, and work employees should know about.
Develop new All Hands segments and formats, and find ways to evolve the programming.
Measure All Hands success using attendance, engagement, feedback, and other signals, and adjust programming based on results.
Manage multiple timelines, delivering weekly programming while planning future work.