Senior Manager, Internal Comms

Twitch•Irvine, CA

10d

About The Position

Twitch is seeking a leader for internal communications across the company. The role helps employees understand company developments and their significance, supports communication through complex company moments and transitions, and develops All Hands programming that employees find engaging and worthwhile. It combines strategic communications, organizational-change messaging, executive partnership, editorial planning, and creative production. The position may be based in New York, NY; San Francisco, CA; Los Angeles, CA; Irvine, CA; or Seattle, WA. The Senior Manager will own internal communications strategy and execution, author company-level messaging, and work with executives and teams on sensitive or complex issues. They will plan communications for organizational changes and major announcements, and use employee engagement and feedback to improve communication. They will also lead All Hands editorial strategy and content development, collaborate with production and creative partners, find compelling company stories and speakers, and develop new formats. The role uses attendance, engagement, feedback, and other signals to evaluate and evolve programming.

Requirements

At least 5 years of experience.
Ability to build a communications strategy around a complicated transition and also manage the details of an All Hands segment.
Curiosity about company developments, employee interests, and what employees need to hear.
Comfort asking tough questions and seeking clarity.
Creativity and an ability to identify compelling stories within a company.
Interest in experimenting with internal programming, measuring results, and adapting based on feedback.
Strong project management and production skills, including the ability to keep multiple timelines moving.
Ability to develop ideas into compelling segments and collaborate effectively with creative and production teams.

Responsibilities

Own internal communications strategy and execution across the company.
Author company-level messaging that gives employees the information and context they need.
Partner with executives and teams across Twitch on sensitive or complex issues, anticipate employee questions, and help leaders communicate clearly.
Develop communications plans for organizational changes, company announcements, and other important moments.
Track employee engagement and feedback and use findings to improve communications.
Lead All Hands programming, including editorial strategy and content development.
Work with production and creative partners on run of show, speaker preparation, creative elements, and live production.
Build relationships across the company to identify stories, speakers, and work employees should know about.
Develop new All Hands segments and formats and think creatively about how the program can evolve.
Measure All Hands success using attendance, engagement, feedback, and other signals, and adjust programming based on what employees respond to.
Manage multiple timelines, delivering weekly programming while planning future work.
Turn ideas into compelling segments and partner with creative and production teams to strengthen the final product.